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Hello and welcome! My name is ***** ***** I am a licensed attorney who will try my very best to help with your situation or get you to someone who can. There may be a slight delay in my responses as I research statutes or ordinances and type out an answer or reply, but rest assured, I am working on your question.
If the landlord got a default judgment against her, then her recourse is to file a motion to set aside the default and reset the case for a hearing.
Calling on the phone won't do any good as they will just ignore her or blow her off. She will have to actually go down to the courthouse and talk to the clerks face to face and see if they have a template "motion to vacate" that she can fill out and file with the clerks and see if the judge would excuse her absence and reset the case for a hearing.
Most times, judges don't like default judgments so if the defendant has reasonable explanation for their absence, the judge will vacate the judgment and reset for a hearing at the next available date.
As an aside, in addition to being an attorney, I have also been a landlord for over 26 years...
You are very welcome. Happy to help any time.
And I am one of the good landlords....there are a few of us out there who are honest and truthful in our dealings with others and I think that comes back around to bless us and others..