Kia

Kia troubleshooting questions? Ask a mechanic

Ask an Expert,
Get an Answer ASAP!

Audio unit turns off while driving. 2014 kia optima LX.

Customer Question
Audio unit turns off...

Audio unit turns off while driving

Mechanic's Assistant: What is the make/model/year of your car?

2014 kia optima LX

Mechanic's Assistant: Are you fixing your Optima yourself? What have you tried so far?

Yes... Checked fuses an battery. No problems. If i hit a bump the unit goes out completly (memory as well)

Mechanic's Assistant: Does the battery look like it's leaking? And does it have a strong smell -- like sulfur?

Nope

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Thats it

Submitted: 2 months ago.Category: Kia
Show More
Show Less
Ask Your Own Kia Question
Answered in 19 minutes by:
3/29/2018
Kia Mechanic: Pete, Technician replied 2 months ago
Pete
Pete, Technician
Category: Kia
Satisfied Customers: 32,606
Experience: Over 17 years diagnosing and repairing various automobiles at a dealer and independently.
Verified

Hi, my name is ***** ***** I will be happy to assist with this today.In some cases, I may need more info to assist better.I apologize for any delay.
I am here Sundays through Thursdays from around 5 am to 2 pm Mountain time.If you respond and I do not respond back right away I will do so as soon as I can.

Do the gauges flicker or go off and on as well or any other electronics or is it just the radio that does this?

Let me know,thanks Pete

Ask Your Own Kia Question
Customer reply replied 2 months ago
No sir.. Everything else is working fine.. Just the darn Audio unit. It will work usually longer if im parked but still it cuts out totally after a few minutes. It cuts out when i hit a bump, turn the bass\volume up. I closeed the hood today an that also caused it to go out..
Kia Mechanic: Pete, Technician replied 2 months ago

If you tap on the radio or dash area around the radio does it cut out then at all?

Ask Your Own Kia Question
Customer reply replied 2 months ago
it does
Kia Mechanic: Pete, Technician replied 2 months ago

O.k., this indicates the fault is most likely in the radio itself or the connector to the radio is loose.You will need to have the radio removed and inspect the wiring and connections at the back of the radio for any loose connection issues or any wiring damage.If the connection and wiring are all found to be o.k. then, unfortunately, the radio has to be repaired by an authorized repair center ( usually through a dealer ) or replaced to correct this fault here.

If more help is needed, use the reply tab to continue our conversation. If no further assistance is needed, kindly rate my service, your 5-star rating is appreciated ( should be a link to click on here or above).You can rate at any time and we can continue to work on your question as this will not close out your question.I work on delivering the best answer and help here but in some cases, it can be difficult to do without seeing the vehicle.

Thanks, Pete

Ask Your Own Kia Question
Customer reply replied 2 months ago
Ive done that.. I did find a wire running to the amp last night that turned it back on evertime i touched. It was behind the climate control panel.
Customer reply replied 2 months ago
It was a thick bundle of wires
Kia Mechanic: Pete, Technician replied 2 months ago

O.k., if you did not check this wire for any damage to it or a short to where it is contacting a metal body component this needs to be done.Also, this wire needs to be checked where it crimps to the terminal in its connector to see if the wire crimp has come loose needing re-crimped or if the terminal itself needs to be replaced.

Unfortunately, you will need to follow this wire bundle to locate if the wire is shorting out or if it is loose at the terminal it crimps into causing this fault here.One of these will be the cause.Unfortunately, there are no related bulletins to this fault here so this isn't a common issue.But one of these above will be the cause and the wire bundle does need to be followed to then locate the fault in the wire or wire connection to then repair it.

Let me know if you need anything else and feel free to rate my help here or above ( should be a link to click on ) as this is how I receive credit for my time, this can be done at any time and you can still come back here and reply if needed.Your 5-star rating is appreciated

Thanks, Pete

Ask Your Own Kia Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a kia mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Pete Your Own Question
Pete
Pete
Pete, Technician
Category: Kia
Satisfied Customers: 32,606
32,606 Satisfied Customers
Experience: Over 17 years diagnosing and repairing various automobiles at a dealer and independently.

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Kiatech

Kiatech

Kia Master Technician

210 satisfied customers

30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained

George H.

George H.

ASE Certified Technician

676 satisfied customers

Hyundai Certified and 15+ years as an ASE Maser Tech

Chris (aka- Moose)

Chris (aka- Moose)

Technician

556 satisfied customers

16 years of experience

Ron Z.

Ron Z.

- Kia Tech -

490 satisfied customers

18+yrs experience. State Inspector & Kia Diagnostics/Repair

K. Wiggins

K. Wiggins

ASE Certified Technician

449 satisfied customers

ASE Certified Technician, Associates Degree in Automotive Technology, 15+ years in the trade

Dave Nova

Dave Nova

ASE Technician

331 satisfied customers

ASE Master Certification. 25 yrs experience

Mike Kelly

Mike Kelly

Mechanic

250 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Kia Questions
Need to replace the door handles in the front. Do you have
Need to replace the door handles in the front. Do you have to take the whole door panel off? … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Will not start when key is turded. No key is good steering
will not start when key is turded JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged? Customer: no key is good steering wheel will turn JA: What is the model/yea… read more
Matt
Matt
Engineer
Bachelor\u0027s Degree
5 satisfied customers
What does the whole assembly kit with fuel cut of valve
what does the whole assembly kit with fuel cut of valve consist of … read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
2011 Kia sorrento has a shaking that happens on acceleration
2011 Kia sorrento has a shaking that happens on acceleration at about 15-20 mph. Engine also studders at 30-40 mph and on the freeway will be stuck at 60. If it does stick at high speed it will have a… read more
Amedee
Amedee
Automotive Consultant
Vocational, Technical or Trade Scho
19,086 satisfied customers
My Kia Optima is occasionally showing the warning sign and
My Kia Optima is occasionally showing the warning sign and says battery discharge and won't start. Then sometimes if I try to start it again it starts with no problem … read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
Everytime I push my voice call to say a name to make a call
Everytime I push my voice call to say a name to make a call it won't stay on … read more
davehop
davehop
Diagnostic Technician
Ford Master Technician. Hyundai Master Technician
1,404 satisfied customers
My ABS, down incline and anti skid warning lights came on
hi my ABS, down hill incline and anti skid warning lights came on this morning. Never happened before....could this be a sensor? … read more
Ron Z.
Ron Z.
- Kia Tech -
Vocational, Technical or Trade Scho
490 satisfied customers
I installed new lights on my boat trailer and plugged it
I installed new lights on my boat trailer and plugged it into my 2012 Kia Sportage. I heard a click and the trailer lights went out. I plugged in a different trailer and the lights did not work. Is th… read more
Eric
Eric
Retired
N/A
14,436 satisfied customers
Seems today 4 lights came on in my Kia sorento and will not
seems today 4 lights came on in my Kia sorento and will not go off.. ABS, Airbag, SLiper Road and parking on a hill light if that makes sense I want to reset them if possible … read more
indy-tech
indy-tech
Shop owner, technician
Vocational, Technical or Trade Scho
11 satisfied customers
I get a P1A86 error on my KIA Optima Hybrid 2011 that says
I get a P1A86 error on my KIA Optima Hybrid 2011 that says "No DTC definition found, see service manual. Do you know what it will take to fix this?… read more
Richard Greer
Richard Greer
Vocational, Technical or Trade School
56 satisfied customers
I have a 2011 kia that wont go into park it is in neutral
i have a 2011 kia that wont go into park it is in neutral now … read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
Kia carnival 2005 LS 2.5 litre Just had going and just cut
Kia carnival 2005 LS 2.5 litre Just had going and just cut out and now losing compression in 3 cylynders now… read more
Gary
Gary
Senior Technician
Vocational, Technical or Trade School
92 satisfied customers
The ac/heat does not always now when turned on. Sorry, the
Sorry, the ac/heat does not always blow when the unit is turned on. … read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
I have a 2016 Kia Sorento AWD with 2.4L enginge. I have a
I have a 2016 Kia Sorento AWD with 2.4L enginge. I have a hitch and want to know if it is ok for me to tow my 2016 Kia Soul on a tow dolly? … read more
Mechanic01
Mechanic01
2,798 satisfied customers
Dealer said i have a vaccum leak onthe upper plenium gasket
dealer said i have a vaccum leak onthe upper plenium gasket and replace the plenium too . why would i need to replace the plenium too if it is aluminum code.p0171 05 sorento… read more
Kevin
Kevin
workshop foreman /master tech/mot tester
2,843 satisfied customers
Have a serious accelerator hesitation poblem. 2015 Kia Soul.
Only had the car for about three months. Has 44K miles.… read more
Eric
Eric
Auto Technician
589 satisfied customers
2014 kia sorento limited bolt that holds positive battery
2014 kia sorento limited bolt that holds positive battery clamp tight on battery terminal broke can it be repaired ?… read more
Mechanic01
Mechanic01
2,798 satisfied customers
Left tail lights on 2015 Kia Soul on all night. Lights
Left tail lights on 2015 Kia Soul on all night. Lights flickering now. Locked out of car, won't allow entry.… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x