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It would not start. battery new and starter replaced but…

Customer Question
It would not start...

It would not start. battery new and starter replaced but still won't start

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

They are fine. it kept spinning while being cranked so i replaced starter

Mechanic's Assistant: What is the model/year of your Kia?

2013 sorento. key was out while starter spinning

Mechanic's Assistant: Are you fixing your Sorento yourself? What have you tried so far?

I replaced starter

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That's about it

Submitted: 4 months ago.Category: Kia
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Answered in 37 minutes by:
3/9/2018
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago
David Craig
David Craig, Auto Mechanic
Category: Kia
Satisfied Customers: 5,809
Experience: Owner/Mechanic at 3D Automotive
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Hi my name is ***** ***** I'll be more than happy to assist you, Please allow me a few minutes to review your information. Thank you.

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Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

is it still acting that way? as far as continuing to spin with the key out?

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Customer reply replied 4 months ago
It's not spinning now, but will not start
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

does it crank ok, does the crank sound normal?

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Customer reply replied 4 months ago
never mind. i just wasted $5 and 30 minutes f my time
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

Im asking you a question. do you not know how to answer it?

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Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

when you try to start the engine, does the cranking sound normal?

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Customer reply replied 4 months ago
no, it does nothing
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

have you tried to start it in neutral after replacing the starter?

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Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

ok, do you have a voltmeter?

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Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

2.4 or 3.5 engine

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Customer reply replied 4 months ago
no voltmeter i'm unsure of engine size v6
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

ok, to go any further you need a voltmeter. I need at least a little help on your end here.

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Customer reply replied 4 months ago
i do not have access to one or how to use one
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

ok, then I recommend finding someone who does, maybe a family member or friend, if not then you need to get it to a shop

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Customer reply replied 4 months ago
ok
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

let me know if you can get one. I would like to save you a trip to a shop

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Customer reply replied 4 months ago
I'll have it towed to a shop. Do you know of any recalls related to ignition issues for this vehicle?
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

let me check

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Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

no recalls on the ignition but you may want to see if these recalls have been done

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Customer reply replied 4 months ago
i will
Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

ok

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Kia Mechanic: David Craig, Auto Mechanic replied 4 months ago

hows it going?

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