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The car won't start and I think it is the I mobilizer. The…

Customer Question
The car won't start...

The car won't start and I think it is the I mobilizer. The car is a Kia Sorento 2011 EX

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Battery is fine.

Mechanic's Assistant: Are you fixing your Sorento yourself? What have you tried so far?

I'm not fixing it myself. I have tried some of the suggestions I saw in YouTube videos. I bought the car used and don't know what the key code is.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I changed the battery in the key fob. The car is push button start.

Submitted: 4 months ago.Category: Kia
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Answered in 15 minutes by:
3/8/2018
Kia Mechanic: Gary, ASE Certified Technician replied 4 months ago
Gary
Gary, ASE Certified Technician
Category: Kia
Satisfied Customers: 1,894
Experience: Senior Technician
Verified

Hello! My name is Gary.
Welcome to JustAnswer.
I'm reviewing your question now, and will post back with a reply shortly.

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Kia Mechanic: Gary, ASE Certified Technician replied 4 months ago

If the car does not crank, it could be key or immobilizer.

Cranking, not starting, could be one of many things.

Gary

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Customer reply replied 4 months ago
The car is push button start not key. Does not crank. The icon on the dash shows a car with a key in the middle of it.
Kia Mechanic: Gary, ASE Certified Technician replied 4 months ago

I know it is a push button start.

It still has a key programmed to the immobilizer.

Do you have a Kia dealer nearby, since it looks like you will need them for further diagnosis.

The car will need to be towed.

Take all keys with you.

Gary

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