Kia

Kia troubleshooting questions? Ask a mechanic

Ask an Expert,
Get an Answer ASAP!

2015 KIA Sorento. Passenger side and both back doors will…

Customer Question
2015 KIA Sorento. Passenger...

2015 KIA Sorento. Passenger side and both back doors will only unlock manually. Neither the key fob nor the driver's door controls will work to unlock anything other than the driver's side door.

Mechanic's Assistant: Have you checked the fob's battery?

Yes. It will unlock the drivers door and hatch, but not the other doors. Also, the other doors can only be unlocked manually. When I try unlocking from the driver's door there's no actuator noise from the other doors. They will lock however, both from the FOB and the driver's door

Mechanic's Assistant: Are you fixing your Sorento yourself? What have you tried so far?

I've tried replacing the key FOB battery. Not sure what else to try since it also involves the driver's door controls.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Nope, that's it. thanks

Submitted: 7 months ago.Category: Kia
Show More
Show Less
Ask Your Own Kia Question
Answered in 4 hours by:
12/11/2017
Kia Mechanic: EricFromCT, Technician replied 7 months ago
EricFromCT
EricFromCT, Technician
Category: Kia
Satisfied Customers: 4,728
Experience: Kia Professional Elite, ASE A1-A9 L1 L2 Certified. 20 years dealer experience.
Verified

Hi. Welcome to chat! My name is ***** ***** I am currently a factory dealer auto mechanic. I will attempt to assist you with your concern today.

Ask Your Own Kia Question
Kia Mechanic: EricFromCT, Technician replied 7 months ago

Are you clicking the unlock button 2 times to unlock all the doors with the FOB?

Customer Satisfaction is my #1 goal!

1. I am a FACTORY DEALER auto mechanic and also answer questions here on Just Answer.

2. When you are pleased or happy with my assistance or efforts to help you, at the top of the screen please rate me by clicking on the stars.

3. Rating does not close the post and you're more than welcome to ask follow up questions.

Thank you for using Just Answer and allowing my to assist you!

Ask Your Own Kia Question
Customer reply replied 7 months ago
clicking the unlock button on the FOB multiple times without success. And, as mentioned, the doors will not unlock when using the unlock button on the driver's door. All doors will lock with both the FOB and the driver's door lock button. Also, the lock on the hatch will both lock and unlock via a FOB without issue.
Kia Mechanic: EricFromCT, Technician replied 7 months ago

Ok. I'm going to have to check some service information quick.

Customer Satisfaction is my #1 goal!

1. I am a FACTORY DEALER auto mechanic and also answer questions here on Just Answer.

2. When you are pleased or happy with my assistance or efforts to help you, at the top of the screen please rate me by clicking on the stars.

3. Rating does not close the post and you're more than welcome to ask follow up questions.

Thank you for using Just Answer and allowing my to assist you!

Ask Your Own Kia Question
Kia Mechanic: EricFromCT, Technician replied 7 months ago

Is your car a push button start?

Customer Satisfaction is my #1 goal!

1. I am a FACTORY DEALER auto mechanic and also answer questions here on Just Answer.

2. When you are pleased or happy with my assistance or efforts to help you, at the top of the screen please rate me by clicking on the stars.

3. Rating does not close the post and you're more than welcome to ask follow up questions.

Thank you for using Just Answer and allowing my to assist you!

Ask Your Own Kia Question
Customer reply replied 7 months ago
It's not, have to use the key
Kia Mechanic: EricFromCT, Technician replied 7 months ago

Ok. All door lock and unlock function signals are received by the interior fuse box. The interior box then actuates the correct actuators to lock/unlock the doors. There is a fuse labeled DR LOCK in the interior fuse box under the dash. You can check that first and see if you find a blown fuse.

Customer Satisfaction is my #1 goal!

1. I am a FACTORY DEALER auto mechanic and also answer questions here on Just Answer.

2. When you are pleased or happy with my assistance or efforts to help you, at the top of the screen please rate me by clicking on the stars.

3. Rating does not close the post and you're more than welcome to ask follow up questions.

Thank you for using Just Answer and allowing my to assist you!

Ask Your Own Kia Question
Customer reply replied 7 months ago
Checked the fuse last night and it look okay. Noticed this morning that all locks can be unlocked from the driver's side door when the key is in the ignition and the car is running. However, as soon as the car is turned off, and the key removed, the only door that will unlock is the driver's door. The other three have to be unlocked manually.
Kia Mechanic: EricFromCT, Technician replied 7 months ago
Ok. There is not much that can be done at this point without a dealer scan tool. I will opt out and perhaps another expert has an idea.
Ask Your Own Kia Question
Kia Mechanic: Peter Bagley, Auto Service Technician replied 7 months ago
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Kia
Satisfied Customers: 1,293
Experience: master tech
Verified

Hello and welcome to just answer, my name is ***** ***** master tech of over 40 years experience here to help. I cannot see or hear your vehicle so I rely on your patience and input to my questions so I can help you better.I have read your notes and have a question before we proceed.

Ask Your Own Kia Question
Kia Mechanic: Peter Bagley, Auto Service Technician replied 7 months ago

Are you the original owner? How long has this issue been happening?

Ask Your Own Kia Question
Kia Mechanic: Peter Bagley, Auto Service Technician replied 7 months ago

goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. In the process of helping you I will use sources from all different places that I feel fit and to the point that will speed up my help for you. This may include links, videos, shop notes and procedures as well as my own personal experience of over 40 yrs in the trade.

Ask Your Own Kia Question
Customer reply replied 7 months ago
Purchased used about 2 months ago, the issue with the locks started this past Saturday. There were no problems prior to this. The vehicle has roughly 63,000 miles, so just out of warranty for a used KIA.
Kia Mechanic: Peter Bagley, Auto Service Technician replied 7 months ago

Ok just checked the power flow and there is no fuses or relays for individual doors as all the power goes through the master switch on the driver's door. Sometimes the wiring breaks in the wire cord going from the door to body from the flexing of opening and closing the door, so you can check that first. If that checks out I would suspect a faulty master switch.

Ask Your Own Kia Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a kia mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Peter Bagley Your Own Question
Peter Bagley
Peter Bagley
Peter Bagley, Auto Service Technician
Category: Kia
Satisfied Customers: 1,293
1,293 Satisfied Customers
Experience: master tech

Peter Bagley is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Kiatech

Kiatech

Kia Master Technician

210 satisfied customers

30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained

George H.

George H.

ASE Certified Technician

676 satisfied customers

Hyundai Certified and 15+ years as an ASE Maser Tech

Chris (aka- Moose)

Chris (aka- Moose)

Technician

556 satisfied customers

16 years of experience

Ron Z.

Ron Z.

- Kia Tech -

490 satisfied customers

18+yrs experience. State Inspector & Kia Diagnostics/Repair

K. Wiggins

K. Wiggins

ASE Certified Technician

449 satisfied customers

ASE Certified Technician, Associates Degree in Automotive Technology, 15+ years in the trade

Dave Nova

Dave Nova

ASE Technician

331 satisfied customers

ASE Master Certification. 25 yrs experience

Mike Kelly

Mike Kelly

Mechanic

250 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Kia Questions
I'm having automatic door lock issue with my 2011 Kia Soul.
Good Morning! I'm having automatic door lock issue with my 2011 Kia Soul. Here's the issue: The diriver side front door will unlock manually only. The fab doesnt work nor doo the buttons on the driver… read more
mike switzer
mike switzer
711 satisfied customers
Fuse blew for the driver side windows replaced it and when I
Fuse blew for the driver side windows replaced it and when I did the drivers side window went down and now it won't go back up … read more
Danny
Danny
Owner, lead mechanic
High School or GED
4,522 satisfied customers
Sporadic problem with 2014 kia sorento doors not locking
sporadic problem with 2014 kia sorento doors not locking while engine on (automatic locking function does not work). High safety issue with female in Atlanta!! Dealership wants $900+ to change compute… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
I'm working on a 2011 Kia Sorento and the driver side air
I'm working on a 2011 Kia Sorento and the driver side air cools sometime and sometime it don't. Have already checked actuator, and system is fully charged… read more
Eric
Eric
Retired
N/A
32,958 satisfied customers
2013 Kia Soul key fob unlocks drivers door only. Once
2013 Kia Soul key fob unlocks drivers door only. Once inside, unlock button will not unlock other doors either. Possible causes/ solutions?… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
The heater is not working and only working on the driver
The heater is not working and only working on the driver side … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
5,685 satisfied customers
2004 kia sorento only way to open or unlock doors it to do
2004 kia sorento only way to open or unlock doors it to do it manually with a key. power lock switch inop. when using key only works on the door being keyed. … read more
Dan
Dan
Auto Mechanics 1&2/diesel mech
11 satisfied customers
2013 kia soul. i started with the rear hatch would not
2013 kia soul. i started with the rear hatch would not unlock. only drivers door will unlock with key fob. all doors will lock with fob. but if you open both front doors and push the lock button on th… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
Key fob only work sometimes to unlock hatch on 2009
Key fob only work sometimes to unlock hatch on 2009 sportage … read more
sprinkles08
sprinkles08
Technician
High School or GED
17,759 satisfied customers
Kia Sorento: ***** ***** a 2015 Kia Sorento. I drove to work just
I have a 2015 Kia Sorento. I drove to work just fine. When i turned the key off, the horn blared, lights flashed on the dash board. No it will not start. The steering wheel is locked and so are the br… read more
Tom
Tom
Vocational, Technical or Trade School
21 satisfied customers
Kia Optima EX: Early 2006 Kia Optima driver side door stopped
Early 2006 Kia Optima driver side door stopped responding to the remote. Will unlock/lock manually with key and will respond to the button inside the car. All other locks will respond to remote. What … read more
Mike V.
Mike V.
technician
Subaru and Nissan factory training.
27,032 satisfied customers
Kia Sorento EX: My 2006 Kia Sorento EX has a major door lock
My 2006 Kia Sorento EX has a major door lock issue. When I click twice the FOB to unlock all the doors, they immediately lock back up (within 2-3 seconds). No, it is not the 30 second safety relock fe… read more
Tom
Tom
Vocational, Technical or Trade School
21 satisfied customers
kia shuma 2000 hatch back central locking system passenger
kia shuma 2000 hatch back central locking system passenger front door not locking with key all push button control on drivers door all remaining doors lock, when button pushed for all doors to lock th… read more
FlatRate572
FlatRate572
Vocational, Technical or Trade Scho
206 satisfied customers
Suddenlty, my two key fobs will not unlock/any doors of my
Suddenlty, my two key fobs will not unlock/any doors of my 2004 Kia Sorento. Also doors lock by themselves and cannot open them either manually or with the fob from the inside. Got stuck in the car un… read more
BOBBYSS
BOBBYSS
Automotive Repair/Damage Investigator
Associate Degree
14,541 satisfied customers
2005 Sorento: that wont start..keeps clicking..swapped..flashers
I have a 2005 Sorento that won't start. The TNS relay keeps clicking, I have swapped it with other grey relays, they start clicking in TNS spot. All accesories work - dash, radio, flashers. I have cle… read more
FlatRate572
FlatRate572
Vocational, Technical or Trade Scho
206 satisfied customers
kia sorento: key fob and drivers side control..unlock..alarm
03 kia sorento key fob and drivers side control will not lock doors but will unlock, also when making left turn ligts come on and alarm that door ajar… read more
Tom
Tom
Vocational, Technical or Trade School
21 satisfied customers
Hi. I have a 2007 Kia Picanto. I cannot unlock the drivers door.
Hi. I have a 2007 Kia Picanto. I cannot unlock the drivers door. If I press the button on the key the door lock opens and then locks again. if I try and unlock the door with a key the lock lever goes … read more
Dean G87
Dean G87
motor vehicle technician
Vocational, Technical or Trade Scho
65 satisfied customers
Kia sorento xt kia sorento central locking opens with key
kia sorento central locking opens with key fob but does not lock.i have tried both keys. you can hear a slight click coming from the car when you press the fob to lock car.tried to lock car with key b… read more
Tom
Tom
Vocational, Technical or Trade School
21 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x