Kia

Kia troubleshooting questions? Ask a mechanic

Ask an Expert,
Get an Answer ASAP!

The doors will nor lock electronically. The remote will

Customer Question
The doors will nor...

The doors will nor lock electronically. The remote will unlock but not not the doors. Same is true with the switches on the door. . Don't hear the "thunk".. I can walk around and lock them manually. When I hit the lock on the remote twice, the mirrors retract. Have you heard of this before?

Mechanic's Assistant: Is this your first time dealing with this issue?

Yes - although it has been happening for a couple of days. Every so often it seems to work. Also, the auo\to lock (when drving, does not work

Mechanic's Assistant: What is the model/year of your Kia?

2014 Sorento

Mechanic's Assistant: Are you fixing your Sorento yourself? What have you tried so far?

I may try mayself depending on the fix. The only thing I was thinking of trying was to remove the battery cable for a minute to see if it resets something

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Not that I can think of

Submitted: 8 months ago.Category: Kia
Show More
Show Less
Ask Your Own Kia Question
Answered in 5 hours by:
11/13/2017
Kia Mechanic: sprinkles08, ASE Certified Technician replied 8 months ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Kia
Satisfied Customers: 24,071
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified

Hello and welcome to JustAnswer! I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

It will require some electrical testing to determine exactly what is going on. Rather than push/pull drivers, a separate lock and unlock relay are used to control locking and unlocking. For whatever reason your lock actuators are not receiving power from the lock relay. This could be a wiring issue, the relay or the module internal in the junction block which controls the relay.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Kia Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a kia mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask sprinkles08 Your Own Question
sprinkles08
sprinkles08
sprinkles08, ASE Certified Technician
Category: Kia
Satisfied Customers: 24,071
24,071 Satisfied Customers
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience

sprinkles08 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

Kiatech

Kiatech

Kia Master Technician

210 satisfied customers

30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained

George H.

George H.

ASE Certified Technician

676 satisfied customers

Hyundai Certified and 15+ years as an ASE Maser Tech

Chris (aka- Moose)

Chris (aka- Moose)

Technician

556 satisfied customers

16 years of experience

Ron Z.

Ron Z.

- Kia Tech -

490 satisfied customers

18+yrs experience. State Inspector & Kia Diagnostics/Repair

K. Wiggins

K. Wiggins

ASE Certified Technician

449 satisfied customers

ASE Certified Technician, Associates Degree in Automotive Technology, 15+ years in the trade

Dave Nova

Dave Nova

ASE Technician

331 satisfied customers

ASE Master Certification. 25 yrs experience

Mike Kelly

Mike Kelly

Mechanic

250 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

< Previous | Next >

Related Kia Questions
Key fob and door locks will only unlock but not lock. If i
key fob and door locks will only unlock but not lock … read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
I have a KIA Mohave (I believe the model is called the
I have a KIA Mohave (I believe the model is called the Borrego in the US). The driver's side lock does not respond to the remote key. The fault is intermittent. … read more
Shawn Few
Shawn Few
AS
135 satisfied customers
We have a 2014 Kia Sorento that just started acting a little
Hi - we have a 2014 Kia Sorento that just started acting a little crazy! When we put it in park, shut the vehicle off, and opened the doors, it just started beeping. I restarted it, made sure all the … read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
There is a ticking noise coming from the glove box area and
There is a ticking noise coming from the glove box area and the Sorento won't lock or unlock the doors. … read more
sprinkles08
sprinkles08
ASE Certified Technician
High School or GED
24,071 satisfied customers
Using the remote the drivers door will unlock, but no other
Using the remote the drivers door will unlock, but no other doors. Once inside the car, pressing the unlock button results in a noise in all the doors, but they do not unlock … read more
molurch
molurch
Owner
Vocational, Technical or Trade Scho
941 satisfied customers
Sporadic problem with 2014 kia sorento doors not locking
sporadic problem with 2014 kia sorento doors not locking while engine on (automatic locking function does not work). High safety issue with female in Atlanta!! Dealership wants $900+ to change compute… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
I took the drivers door panel off disconnected the two main
I took the drivers door panel off disconnected the two main plugs, pulled the original door off, and replaced with a used door from a salvage yard. Now the windows don't roll down and when i hit the r… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
2014 Kia Sorento LX --- Door Locks Recently I could not get
2014 Kia Sorento LX --- Door Locks Recently I could not get my Sorento's Driver-side door lock to open. I could hear all the solenoids firing for all doors, but the Driver's door would not release. I … read more
sprinkles08
sprinkles08
ASE Certified Technician
High School or GED
24,071 satisfied customers
I have a 2014 Kia sorrento. My car sits outside, and the
I have a 2014 Kia sorrento. My car sits outside, and the mornings have been wet with either rain or morning dew. i can unlock the car to start and drive to work. when it comes to lock it, i can't lock… read more
Chris (aka- Moose)
Chris (aka- Moose)
Technician
Vocational, Technical or Trade School
556 satisfied customers
I have a 2014 Kia Sorento and like another customer from two
I have a 2014 Kia Sorento and like another customer from two years ago, my interior lights stay on while I'm driving. They only go out if I lock the doors with my key fob and car is not running. I tri… read more
thomas hill
thomas hill
associates
39 satisfied customers
I just got out of my Kia Sorento ex v6, and forgot to turn
Hi, I just got out of my Kia Sorento ex v6, and forgot to turn the car off (it has keyless push start) and now it won't let me start it. Help! Lol … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
The remote key will unlock the doors, but the car is still
The remote key will unlock the doors, but the car is still armed; brake pedal locked, ignition locked will not turn. When I try and unlock the car again with the remote, the four ways flash. I've trie… read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
I'm having a problem with my 2005 Kia Sorento. First, my
Hi, I'm having a problem with my 2005 Kia Sorento. First, my remote entry fob stopped working. New battery in it didn't help. Neither of my fobs worked. After a year of unlocking car by turning key to… read more
Eric
Eric
Auto Technician
589 satisfied customers
2005 Sorento: that wont start..keeps clicking..swapped..flashers
I have a 2005 Sorento that won't start. The TNS relay keeps clicking, I have swapped it with other grey relays, they start clicking in TNS spot. All accesories work - dash, radio, flashers. I have cle… read more
FlatRate572
FlatRate572
Vocational, Technical or Trade Scho
144 satisfied customers
2010 Kia Sorento: intermittant..tailgate..doors..trip meter was reset
I have a 2010 Kia Sorento which has an intermittant fault when trying to lock or unlock the vehicle. Several times I have tried to unlock the vehicle with the remote and key without luck. The first ti… read more
rodcuda
rodcuda
Auto repair pro, 30 years experience
Associate Degree
74 satisfied customers
2003 Kia Sorento: drivers door..unlock..clicking sound..door panel
I have a 2003 Kia Sorento - the power door locks will not work, the remote will open the drivers door but will not lock any of the doors. When I try to unlock the doors with the switch on the door all… read more
HondaPlatinum
HondaPlatinum
High School or GED
148 satisfied customers
Sorento: my 06..ignition, all 4 indicator lights come on permanently
I cannot open the doors on my 06 Sorento with the remote (battery appears to be OK). If I use the key to open the doors and turn on the ignition, all 4 indicator lights come on permanently. Where does… read more
HondaPlatinum
HondaPlatinum
High School or GED
148 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x