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It won't turn in. On I'm trying to. 2017 Kia Forte. I'm

Customer Question
It won't turn in ...

It won't turn in

Mechanic's Assistant: What is the model/year of your Kia?

On I'm trying to

Mechanic's Assistant: What year is your Kia?

2017 Kia Forte

Mechanic's Assistant: Are you fixing your Forte yourself? What have you tried so far?

I'm trying to start but the Inginition is jammed and the brake is locked

Mechanic's Assistant: How many miles are on the car? Has this ever happened before?

Yes it has and it has 15,000+

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I drive a lot

Submitted: 8 months ago.Category: Kia
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Customer reply replied 8 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 8 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 5 minutes by:
11/10/2017
Kia Mechanic: Eric, Automotive Repair Shop Manager replied 8 months ago
Eric
Eric, Automotive Repair Shop Manager
Category: Kia
Satisfied Customers: 34,936
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

Ok, it sounds like a possible ignition interlock issue. You need to try to reset the system. Disconnect the negative cable for 10 minutes and then reconnect and see if the key will turn and brake pedal depress to crank it

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Customer reply replied 8 months ago
I have no clue what is
Kia Mechanic: Eric, Automotive Repair Shop Manager replied 8 months ago

You dont know what your battery is?

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Kia Mechanic: Eric, Automotive Repair Shop Manager replied 8 months ago

I am referring to the car battery. There are 2 cables on it - one with a red end and one with a black end. The one with the black end is the negative cable. You disconnect it for 10 minutes and then reconnect and try to start the vehicle.

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Eric, Automotive Repair Shop Manager
Category: Kia
Satisfied Customers: 34,936
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