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The audio stopped working. 2013 Kia Sorrento. I have looked

the audio stopped working JA: What...
the audio stopped working
JA: What is the model/year of your Kia?
Customer: 2013 Kia Sorrento
JA: Are you fixing your Sorento yourself? What have you tried so far?
Customer: I have looked at all the fuses, I have hit the reset button, I have bought a new battery, I have checked the yellow special fuse that runs the whole uvo system, and nothing has worked.
JA: Does the battery look like it's leaking? And does it have a strong smell -- like sulfur?
Customer: no ..brand new battery
JA: Anything else you want the mechanic to know before I connect you?
Customer: this happened after my battery died and I needed a jump. The UVO system itself works, just no sound
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Answered in 8 hours by:
10/21/2017
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
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Experience: 16 years of experience
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So the screen works and you can change things but no speakers produce sound?

Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
Satisfied Customers: 49,929
Experience: 16 years of experience
Verified
Chris (aka- Moose) and 87 other Kia Specialists are ready to help you
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Customer reply replied 3 months ago
Correct. I can change to the different media types.. juke box.. radio.. Syrius, but no sound. On my blue tooth, people can hear me, but I cannot hear them.
Cary York
Category: Kia
Satisfied Customers: 436
Verified
Phone call session started
Customer reply replied 3 months ago
I’m sorry if I missed your call.

Someone else tried to call this morning or evening. I was coaching 8 year soccer when you asked for a call. Since the call did not complete the funds should be returned and if not, contact the website to let them know. This no sound issue is going to be a result of the amp under the passenger seat not working.

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Customer reply replied 3 months ago
I didn’t know someone else tried calling I just got a message today stating the call could not be made because u were not available.Would the Amp under the passenger seat get blown when I jumped my battery?

When a battery dies it can cause electrical items to fail then again during a jump start there is an electrical surge that can do the same. Unfortunately cars these days have very sensitive electronics and they cannot tolerate electrical fluctuations very much.

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Customer reply replied 3 months ago
Thanks so much I will get it checked out

You are welcome

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Chris (aka- Moose)
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
Satisfied Customers: 49,929
49,929 Satisfied Customers
Experience: 16 years of experience

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