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Ignition key is stuck in the ignition, wont turn left or…

Customer Question
Ignition key is stuck...

Ignition key is stuck in the ignition, wont turn left or right and wont come out.it's a 2010.

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Steering wheel turns, key is a little worn but have had no trouble till to day when I was left stranded.

Mechanic's Assistant: What is the model of your '10 Kia?

Basic RIO 2010

Mechanic's Assistant: Are you fixing your Rio yourself? What have you tried so far?

I have done nothing but try to turn in, failing that tried to remove it , would not come out. the radio works and the door ajar warning, nothing else.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I have had no other problems with the cat till to day.

Submitted: 4 months ago.Category: Kia
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Answered in 5 hours by:
10/20/2017
Kia Mechanic: Chris (aka- Moose), Technician replied 4 months ago
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
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Is the shifter locked into park?

What position is the key stuck in?

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Customer reply replied 4 months ago
Car is in park, the key is straight up and down
Customer reply replied 4 months ago
shifter moves normally
Kia Mechanic: Chris (aka- Moose), Technician replied 4 months ago

See if the battery voltage is good at 12.6 volts.

At the ignition cylinder is a solenoid actuator that moves in and out when you go in and out of park which allows key removal once that actuator is activated. So far the concern looks like this part is bad not moving or the switch at the gear shifter is not sending this signal. Can you check those.

Now that I have posted a partial or complete answer, you will see you can rate me. The deposit you have already paid is not transferred to me until you rate me. I would like to receive nothing less than 5 star excellent ratings. So if we are not there yet, please reply and let me help more. If you're not pleased, let me know because rating bad does not result in a refund, there are better options. Rating now will not close this post nor prevent replying. Thanks Chris

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Kia Mechanic: Chris (aka- Moose), Technician replied 3 months ago

Hello Chris here again,

I am checking in to make sure you got everything you expected from my answer. The option to rate my response or reply is still available. I want to make sure you were pleased with what you paid for.

Thanks Chris

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Chris (aka- Moose)
Chris (aka- Moose)
Chris (aka- Moose), Technician
Category: Kia
Satisfied Customers: 50,323
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