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Error message, fatal error main thread. Address. 0x004219b8.

Customer Question
Error message Mechanic's Assistant:...

Error message

Mechanic's Assistant: How many miles are on the car? Do you have scan tool or a code reader?

Fatal error main thread . Address. 0x004219b8. Exception 0x0000005

Mechanic's Assistant: What is the model/year of your Kia?

2014 Kia sportage

Mechanic's Assistant: Are you fixing your Sportage yourself? What have you tried so far?

Taking off negative terminal on battery the screen works for all except GPS and map

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

51000km

Submitted: 11 months ago.Category: Kia
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Customer reply replied 11 months ago
Exception 0xc0000005
Missed a letter when typing
Answered in 8 hours by:
9/16/2017
Kia Mechanic: Eric, Automotive Repair Shop Manager replied 11 months ago
Eric
Eric, Automotive Repair Shop Manager
Category: Kia
Satisfied Customers: 35,158
Experience: 20+ yrs. experience as repair shop manager and technician.
Verified

HI,

I am sorry that you have not been helped yet. I just came online and saw your question

To be sure, were you getting the error message before disconnecting the battery or only afterwards

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Customer reply replied 11 months ago
Before I disconnected the battery
I thought it might reboot the computer if I disconnected it but it didn't make any difference and the error message was the same. After we reconnected negative terminal
Customer reply replied 11 months ago
What does that code mean?
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Eric, Automotive Repair Shop Manager
Category: Kia
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