How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kiatech Your Own Question
Kiatech, Kia Master Technician
Category: Kia
Satisfied Customers: 210
Experience:  30+ years experience,ASE certified,KIA certified Master Technician,Ford factory trained
Type Your Kia Question Here...
Kiatech is online now
A new question is answered every 9 seconds

Helo there yes 2011 kia sportage car stuck in drive cant get

Customer Question

helo there yes 2011 kia sportage car stuck in drive cant get in park key stuck in ignision
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: ya steerring fine
JA: Are you fixing your Sportage yourself? What have you tried so far?
Customer: yes tring to diagnose then fix myself
JA: Anything else you want the mechanic to know before I connect you?
Customer: just happened
Submitted: 12 months ago.
Category: Kia
Customer: replied 12 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Chad Farhat replied 12 months ago.

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

Expert:  Chad Farhat replied 12 months ago.

You can try a Master Reset

Master reset Procedure

1- Disconect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 15 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

Customer: replied 12 months ago.
ya no that didn't work at all,key got get locked in ignition, still stuck in gear got key out again from disconnecting batt feels like button on shifter wont go all way in looking in shifter with leather boot off looks like it binding
Expert:  Chad Farhat replied 12 months ago.

there shift interlock solenoid in the shifter assembley ,take it off and move by hand then key will come out

Expert:  Chad Farhat replied 12 months ago.

check the cable on to of the trans in the picture i sent you , u have to remove battery to see .