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I have a 2011 Kia Sorento. I've been using blutooth with no…

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Hi, My name is*****...

Hi, My name is***** have a 2011 Kia Sorento. I've been using blutooth with no problems until recently. I have trouble pairing. When it does pair it disconnects at random. When I am able to pair and actually make or take a call, there is so much static that I can hardly hear the other person. The other person says I sound like I'm under water. My phone is a Samsung Galaxy s6. Please help!

Mechanic's Assistant: Thanks. Can you give me any more details about your issue?

My phone used to pair automatically. Over the past month I've had to pair manually each time I get in the car. It stays paired for 5 minutes or so then drops. The connection is extremely unreliable. I've been using it with this phone since August. I had no problems with my previous phone (Galaxy s3) and have not had problems with this phone until about a month ago. It is getting progressively worse.

Submitted: 2 years ago.Category: Kia
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Answered in 2 minutes by:
2/15/2016
Kia Mechanic: EricFromCT, Technician replied 2 years ago
EricFromCT
EricFromCT, Technician
Category: Kia
Satisfied Customers: 4,782
Experience: Kia Professional Elite, ASE A1-A9 L1 L2 Certified. 20 years dealer experience.
Verified

Hi. This does happen occasionally. Can you try going to the menu of the radio and there should be a setting to perform a factory, or master reset on the audio unit. The phone will be unpaired. But you can then pair it again and it should work like normal.

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Kia Mechanic: EricFromCT, Technician replied 2 years ago

Can you try that and let me know the outcome?

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Customer reply replied 2 years ago
Ok, thanks, ***** ***** that. This will take several minutes...
Kia Mechanic: EricFromCT, Technician replied 2 years ago

Ok.

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Customer reply replied 2 years ago
I could not find where to perform a master or factory reset. I did delete the phone from the phone setup menu then paired it again. Problem remains.
Kia Mechanic: EricFromCT, Technician replied 2 years ago

Ok. What audio unit do you have? is it a touchscreen navigation? I have performed resets on these before, I just can not remember without seeing it in front of me. I will check the service info.

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Kia Mechanic: EricFromCT, Technician replied 2 years ago

There also may be a small hole on the front of the audio unit. That a paperclip could fit in. If your model has that, pressing it is a reset button.

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Kia Mechanic: EricFromCT, Technician replied 2 years ago

And if you do not have a reset button. Disconnect the battery cables and touch them together to drain all the capacitors in the car. Then reconnect the cables and see if your problem persists.

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Customer reply replied 2 years ago
No, it's not a touchscreen. There's no small hole. It's a 2011 model so that may predate the touchscreen. It's been raining all day so I haven't been able to try the battery cable yet. I deleted the phone from the menu and turned Bluetooth off on both the kia and my phone. Turned it back on and paired/reconnected. It worked for 15 min and disconnected in the middle of a call.
Kia Mechanic: EricFromCT, Technician replied 2 years ago

If you can I would still like you to try the battery cables. If you could maybe just try a different phone to see if it works. But if you do those two things and the problem is still happening then the audio unit will likely need to be replaced.

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Kia Mechanic: EricFromCT, Technician replied 2 years ago

Have you made any progress with getting your bluetooth to stay connected? Please let me know and please rate my service. Thanks.

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