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Will not start. 2007 grand cherokee. Looked at fuse

Customer Question
Will not start Mechanic's...

Will not start

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Yes

Mechanic's Assistant: What is the model/year of your Jeep?

2007 grand cherokee

Mechanic's Assistant: Are you fixing your Grand Cherokee yourself? What have you tried so far?

Yes looked at fuse

Submitted: 4 months ago.Category: Jeep
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 23 minutes by:
3/17/2018
Jeep Mechanic: Chris, Shop Foreman replied 4 months ago
Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 14,876
Experience: Jeep Certified Master Tech
Verified

Hello, my name is ***** ***** I will assist you today. When you say it won't start, do you mean that nothing happens at all when you turn the key to the start position, or it just cranks ,cranks, cranks, cranks, cranks, and does not fire?

Chris

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Customer reply replied 4 months ago
Nothing happen
Jeep Mechanic: Chris, Shop Foreman replied 4 months ago

Ok, when you turn on the headlights, are they good and bright? And if so, when you turn the key to the start position, do the lights stay good and bright or do they get dim or go off?

Chris

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Customer reply replied 4 months ago
Light stayed brite. I hear a click under the hood,the dash lights go out and won't start .
Jeep Mechanic: Chris, Shop Foreman replied 4 months ago

Ok, this may be the starter, or the starter relay or the Transmission range sensor. It could also be the PCM (engine computer). Try placing the shift lever in neutral and then see if it will crank.

Chris

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Customer reply replied 4 months ago
I tried it in neutral and nothing. It was working fine then when I turned it off nothing.I can hear a relay kick in then kick off
Jeep Mechanic: Chris, Shop Foreman replied 4 months ago

Okay, Tell me when you turn the key to the "on" position, can you hear the fuel pump in the tank come on for about 2 seconds and then turn off? If so, then that tells me the PCM is probably ok.

Let me know,

Chris

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Customer reply replied 4 months ago
Hear the fuel pump
Jeep Mechanic: Chris, Shop Foreman replied 4 months ago
Ok, good. Now I want you to disconnect the negative battery cable for 2 minutes and then reconnect it. See if it will start. I am thinking that maybe there is a problem with the security system.
Chris
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