Jeep

Have Jeep questions? Ask a Jeep repair expert for answers

Ask an Expert,
Get an Answer ASAP!

It cranks but won't start. I believe it's the sentry key…

Customer Question
It cranks but won't...

It cranks but won't start

Mechanic's Assistant: Have you checked the engine's fuel supply? And the spark plugs -- are they all working?

I believe it's the sentry key immobilizer or a key failure

Mechanic's Assistant: What is the model/year of your Jeep?

Yes all are working

Mechanic's Assistant: What year is your Jeep?

Liberty Jeep 2002

Mechanic's Assistant: Are you fixing your Liberty yourself? What have you tried so far?

2002 liberty Jeep

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Everything thing checked is ok but the key light on dash board won't go off Also this morning I opened the door with the key and the alrm came on

Submitted: 6 months ago.Category: Jeep
Show More
Show Less
Ask Your Own Jeep Question
Answered in 17 minutes by:
1/5/2018
Jeep Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Jeep
Satisfied Customers: 3,358
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

So if you have a light on there will be a skim code in the computer, for this you will need a dealer level computer to access this information in the vehicle to determine what steps need to be taken next in the repair

Ask Your Own Jeep Question
Customer reply replied 6 months ago
I can't reach the dealer as i am using the vehicle in Nigeria as a third own
Customer reply replied 6 months ago

My complete phone number is **************** am in Nigeria

Jeep Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

ok so you will need to find someone who has a scanner that can access the codes and program keys to cars

Ask Your Own Jeep Question
Customer reply replied 6 months ago
Ok how about if I need to order an immobilizer abroad can u be of any help?
Jeep Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

sure thing I can get you a link to whatever part you need

Ask Your Own Jeep Question
Jeep Mechanic: Mechanic01, ASE Certified Technician replied 6 months ago

Please let me know if you have any more questions.
Customer satisfaction is my number one goal. I would like to receive nothing less than a 5 star rating. If you feel we aren’t there yet please let me know or respond more so we can get the answer you feel is correct. You can do this rating at the box on the upper right hand corner. This will not close our chat session and at no extra charge we will still be able to talk about any other issues you may have for free! Providing a rating is the only way I will receive credit for my work with you. Negative ratings do not result in a refund so If you’re not satisfied with the work we have done so far please respond more and let’s get your question figured out. Thanks Shawn!

Ask Your Own Jeep Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a jeep mechanicLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mechanic01 Your Own Question
Mechanic01
Mechanic01
Mechanic01, ASE Certified Technician
Category: Jeep
Satisfied Customers: 3,358
3,358 Satisfied Customers
Experience: Owner at Baltic investments

Mechanic01 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor.

Lynn B.Ormond Beach, FL

I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat.

StanSayre, PA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Chris

Chris

Shop Foreman

3,578 satisfied customers

Jeep Certified Master Tech

Mark

Mark

22 Year Factory trained technician

2,649 satisfied customers

Jeep factory training........25 years in the industry.

Dave

Dave

Jeep Master Tech

1,149 satisfied customers

Chrysler Triple Master, ASE master Tech AA degree in Auto.

moparfl

moparfl

ASE Certified Technician

1,130 satisfied customers

ASE Master Tech Chrysler Dodge Jeep Master Tech

Tim Mohr

Tim Mohr

ASE MASTER TECH

1,052 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Ron Z.

Ron Z.

- Jeep Tech -

641 satisfied customers

18+yrs experience. State Inspector & Jeep Diagnostics/Repair

jeepmopar76

jeepmopar76

Jeep/Chrysler Triple Master Tech

579 satisfied customers

32yr ASE Master Tech, 9yr Chrysler Master Tech, 19 yr Jeep Dealership service including AMC/Eagle

< Previous | Next >

Related Jeep Questions
2002 Jeep Grand Cherokee, no CEL and I scan no codes, but
2002 Jeep Grand Cherokee, no CEL and I scan no codes, but when I go to the advanced Jeep software it shows P1685 SKIM. Has had electrical issues, lose power to dash, windows. Supposedly have that fixe… read more
Roy
Roy
shop foreman
Associate Degree
4,300 satisfied customers
2002 jeep liberty code p1685 shutting off after 2 seconds.
2002 jeep liberty code p1685 shutting off after 2 seconds … read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
Dash flashes with key turn on nothing happens, have tried
have tried park and neutral yes wheel unlocks shifter also … read more
kalamykid
kalamykid
Pactor automotive
Vocational, Technical or Trade Scho
97 satisfied customers
the alarm goes off reason, have removed the fuse but
the alarm goes off for no reason, have removed the fuse but that also works the windows and horn. i want to totally disconnect the alarm… read more
Don - Mo Lurch
Don - Mo Lurch
Owner
Vocational, Technical or Trade Scho
10,559 satisfied customers
liberty: My Jeep Liberty 2005 will not crank when key is turned. I
My Jeep Liberty 2005 will not crank when key is turned. I replaced the faulty heater core with a new one. Removed all the neccessary components, dash board etc.... wire connectors. Replaced every thin… read more
Peter Zavarelli
Peter Zavarelli
Automotive Diagnostic Specialist
General auto certifications
415 satisfied customers
grand cherokee: I have a jeep grand Cherokee 4.7l Ho that
I have a jeep grand Cherokee 4.7l Ho that ran fine last night, but when I go to start this morning the Gas gauge read below E. Thinking my gas got sifined and I put 2 gallons in it. The gas gauge stil… read more
-Brad-
-Brad-
Foreman Dodge Dealership
Vocational, Technical or Trade Scho
8,129 satisfied customers
I have a 2005 jeep grand cherokee, 8 cyl/hemi. The engine
I have a 2005 jeep grand cherokee, 8 cyl/hemi. The engine light came on two days ago. Nothing seemed wrong. Drove it this morning and everything was fine. Went to drive it a few minutes ago, it starte… read more
Mark
Mark
22 Year Factory trained technician
Vocational, Technical or Trade Scho
2,649 satisfied customers
Jeep Cherokee Laredo: I think i accidently activated the sentry
I think i accidently activated the sentry key immobilizer system Everything seems to be off the car wont turn on or the lights and even the remote key seems to not have an effect its a 2004 jeep larde… read more
-Brad-
-Brad-
Foreman Dodge Dealership
Vocational, Technical or Trade Scho
8,129 satisfied customers
1999 grande cherokee: lite..wont start..jump starting and then locked
got a 1999 grande cherokee key lite on on dashhboard. wont start. battery had been run down and attempted jump starting and then locked up. in an attempt to shut off the alarm when i opened it up the … read more
garrtim
garrtim
SERVICE MANAGER
2,262 satisfied customers
2006 Liberty: a 6 spd manual transmission..running great..wont fire
Hello, I just bought a 2006 Liberty with a 6 spd manual transmission and 3.7L. Been running great and tonight it won't fire. The engine turns over and the IP Cluster lights up with the typical diagnos… read more
Vladgmru
Vladgmru
Automotive Electrician
Vocational, Technical or Trade Scho
1,586 satisfied customers
Liberty: door opened..stoped..re start..wouldnt even turn over
I have an 06 Liberty. I was talkning to a neighbor, lights on, door opened and noticet the jeep stoped running. I tried to re start it and it wouldn't even turn over. I evened tried a jump box to no a… read more
ND-TECH
ND-TECH
Chrysler/Jeep/Dodge specialist tech
Vocational, Technical or Trade Scho
955 satisfied customers
2005 jeep liberty: It does not even try to crank..runs perfect..crap
i hav e a 2005 jeep liberty that on occasion will not start. It does not even try to crank.. when it does start, it runs perfect until I stop, and turn it off, then it is a crap shoot if it will start… read more
RomeoTech
RomeoTech
Technician/Service Advisor
High School or GED
111 satisfied customers
Jeep: of the needles on the dash are bouncing..jump start
My Jeep won't start all of a sudden, and all of the needles on the dash are bouncing? I was able to jump start it and drive it home, but it would not start again after I turned the engine off. I chang… read more
Amedee
Amedee
Automotive Consultant
Vocational, Technical or Trade Scho
19,176 satisfied customers
2008 Jeep Wrangler Unlimited X: from a dealership..cruise control..fob
I just purchased a used 2008 Jeep Wrangler Unlimited X 4 door from a dealership. It is an Automatic, No power windows, No power locks, has cruise control. I have a key that shows to have remote keyles… read more
Tom
Tom
Professor, Auto Technology
Bachelor\u0027s Degree
862 satisfied customers
my sentry key immobilizer system light went on and i am using
my sentry key immobilizer system light went on and i am using the same key to start my jeep liberty what's the problem? thx… read more
Ricardo Hohl
Ricardo Hohl
Auto Motive Instructor
Automotive tech
4,320 satisfied customers
factory alarm wont stop when jeep cherokee sport is turned
factory alarm won't stop when jeep cherokee sport is turned off. car starts and runs and alarm isn't sounding. how do i disconnect the factory alarm. 2001 jeep cherokee sport… read more
Dave
Dave
Jeep Master Tech
Associate Degree
1,149 satisfied customers
2002 Grand Cherokee: replacing..wont start..factory keys that came
After replacing the battery in a 2002 Grand Cherokee the engine will turn over but won't start. The light on the dash showing a key with a circle and slash over it stays on. We are using the factory k… read more
cda1277
cda1277
High School or GED
84 satisfied customers
Jeep Liberty: cluster started making..rear latch unlocks and locks
My husband brought my Jeep Liberty home and when inside to get something. When he came back out the 2005 Jeep Liberty would not start and the cluster started making different blinking patterns. The re… read more
Kevin
Kevin
Owner Kevins Mobile repair
Vocational, Technical or Trade Scho
308 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x