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The key fob on my 2016 jeep cherokee quit working. I tried…

Customer Question
The key fob on...

The key fob on my 2016 jeep cherokee quit working. I tried both fobs. I changed the battery in one and it still does not work.

Mechanic's Assistant: Have you changed a battery before?

No. The first time. The car is only 16 months old

Mechanic's Assistant: Are you fixing your Cherokee yourself? What have you tried so far?

I'm trying to get the fobs to work. I would like other suggestions beyond replacing the fob battery

Submitted: 7 months ago.Category: Jeep
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Answered in 5 minutes by:
12/28/2017
Jeep Mechanic: Mechanic01, ASE Certified Technician replied 7 months ago
Mechanic01
Mechanic01, ASE Certified Technician
Category: Jeep
Satisfied Customers: 3,788
Experience: Owner at Baltic investments
Verified

Hello my name is ***** ***** welcome to just answers! I will be assisting you with all of your vehicle questions today. Give me one moment while I review your question and come back with a answer. Please be aware I do not know your skill level or abilities so I will be asking a lot of questions and in a lot of cases we will respond to each other quite a lot before we find a solution. As far as phone calls are concerned that is the system prompting you, not me, and they do cost more money, I prefer text but in some cases a phone call is required. If I don’t answer right away or quickly in conversation I am helping another customer or have stepped out for a moment and will respond as soon as I can. Ok lets get started!

Is there a check engine light on or any other lights? does the vehicle start ok ? have you tested the fobs yet at your local auto parts store?

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