Jeep

Have Jeep Questions? Ask a Jeep Repair Expert for Answers

Ask an Expert,
Get an Answer ASAP!

Jeep

The starter button is off and will not start when I push it.

Customer Question
The starter button is...

The starter button is off and will not start when I push it. Says its on "off". I'm pushing the brake and pushing the button but it won't start.

Mechanic's Assistant: Have you checked the battery, particularly the terminal connections? Are they corroded?

Battery is working, lights and everything else is working

Mechanic's Assistant: What is the model/year of your Jeep?

2015 Cherokee

Mechanic's Assistant: Are you fixing your Cherokee yourself? What have you tried so far?

Looking at the manual to see if there is anything similar. This happened a few days ago, it "started" but wasn't getting any traction, it was like it was in between locked and unlocked. I was able to turn it off and when I tried to restart, it worked. Now it's not doing anything, just says off. We are trying a manual start with the fob. OK, the power comes on, radio, everything electronic except the engine.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No, thanks.

Submitted: 2 months ago.Category: Jeep
Show More
Show Less
Ask Your Own Jeep Question
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
I couldn't connect with the mechanic...I paid $31 to "just answer" and I didn't get to connect. Can I please get a number to call the mechanic? Thanks.
Answered in 1 hour by:
12/20/2017
Jeep Mechanic: Chris, Shop Foreman replied 2 months ago
Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 14,320
Experience: Jeep Certified Master Tech
Verified
Hello, my name is ***** ***** I will be assisting you today.
Ask Your Own Jeep Question
Jeep Mechanic: Chris, Shop Foreman replied 2 months ago
Sounds like the switch / button may need to be replaced, but it could aldo be a locked up control module. Try this : disconnect the negative battery cable for about 5 minutes and then reconnect it. See if it will now start.Chris
Ask Your Own Jeep Question
Jeep Mechanic: Chris, Shop Foreman replied 2 months ago
Did you still want a phone call? If so, accept the offer and I will call.
Chris
Ask Your Own Jeep Question
Was this answer helpful?
Ask Chris Your Own Question
Chris
Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 14,320
14,320 Satisfied Customers
Experience: Jeep Certified Master Tech

Chris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you so much for your answer. My initial estimate was $325; I got it done for $100 - part and labor.

Lynn B.Ormond Beach, FL

I was skeptical at first but thought I'd give it a try. I was pleasantly surprised. Your site actually is a quality service that I would recommend to others in a heartbeat.

StanSayre, PA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

Chris

Chris

Shop Foreman

14,320 satisfied customers

Jeep Certified Master Tech

Mark

Mark

22 Year Factory trained technician

2,593 satisfied customers

Jeep factory training........25 years in the industry.

Dave

Dave

Jeep Master Tech

1,149 satisfied customers

Chrysler Triple Master, ASE master Tech AA degree in Auto.

moparfl

moparfl

ASE Certified Technician

1,130 satisfied customers

ASE Master Tech Chrysler Dodge Jeep Master Tech

Tim Mohr

Tim Mohr

ASE MASTER TECH

1,021 satisfied customers

30 YRS EXPERIENCE, FOREIGN AND DOMESTIC, GAS AND DEISEL

Ron Z.

Ron Z.

- Jeep Tech -

629 satisfied customers

18+yrs experience. State Inspector & Jeep Diagnostics/Repair

jeepmopar76

jeepmopar76

Jeep/Chrysler Triple Master Tech

579 satisfied customers

32yr ASE Master Tech, 9yr Chrysler Master Tech, 19 yr Jeep Dealership service including AMC/Eagle

< Previous | Next >

Related Jeep Questions
I have a 2014 jeep wrangler unlimited, the switch panel
I have a 2014 jeep wrangler unlimited, the switch panel located below the power window switches is dead. The heated seats, power inverter, emergency flasher and I believe the traction control switches… read more
Chris
Chris
Shop Foreman
14,320 satisfied customers
Just got a 95 grand cherokee and it started fine then I hear
Just got a 95 grand cherokee and it started fine then I hear nothing today I assume it is the starter relay … read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
1,021 satisfied customers
Driving my 2004 Jeep grand Cherokee 4\4 noticed while I was
Driving my 2004 Jeep grand Cherokee 4\4 noticed while I was driving it felt like it was low gear and then I smelled something burning underneath almost right near the transmission or transfer case It … read more
Chris
Chris
Shop Foreman
14,320 satisfied customers
I have 4 lights indicating I lost ABS brakes, myneeds
I have 4 idiot lights indicating I lost ABS brakes, my*****needs serviced, anti-sway is out, ESB, and althought not indicated, my cruise control doesn't work. I've checked relative fuses and they're g… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Starts and dies after a few seconds and i know its not fuel
Starts and dies after a few seconds and i know its not fuel related. Ive searched for days now for possible causes and got nothing … read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
I purchased a 2002 Jeep Liberty, v6. When I looked at it
I purchased a 2002 Jeep Liberty, v6. When I looked at it last night, it started fine with a jump. Now today, it won't crank with a jump in park or neutral. Put a new battery, nothing. You hear fuel pu… read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
1,021 satisfied customers
I want to upgrade my Wrangler stereo to one with navigation.
I want to upgrade my Wrangler stereo to one with navigation. I found a stock model for sale on Ebay from the same year vehicle I have. My current stereo is the 430 and the one for sale is the 430N. Wi… read more
Chris
Chris
Shop Foreman
14,320 satisfied customers
It is making a ticking that sounds like it is coming from
It is making a ticking that sounds like it is coming from under the gasket valve cover near the windshield on the top. it gets louder as i increase rpms. just started this morning have only driven 5 m… read more
fordguy4u
fordguy4u
Automotive Tech
Vocational, Technical or Trade Scho
70 satisfied customers
I'm looking at a 2002 Jeep Liberty for my daughter. It's in
Hi Pearl, I'm looking at a 2002 Jeep Liberty for my daughter. It's in excellent condition, but the gears kick slightly between 3rd and 4th sometimes. Any thoughts? … read more
roy
roy
Associate Degree
3 satisfied customers
My drl's dont light up. Halo led lights for 2017 jeep
Wired it to middle wire ( constant voltage ) on parking lights no drl's … read more
Mark
Mark
22 Year Factory trained technician
Vocational, Technical or Trade Scho
2,593 satisfied customers
It won't start and the headlights ain't working. The bulbs
The battery voltage is good n I pushed all the fuses buttons down well but still no sign. I hear a cracking sound from the fuse box … read more
Mechanic01
Mechanic01
2,011 satisfied customers
Last year I had the catalytic converter replaced. This year
Hi. So last year I had the catalytic converter replaced. This year I get a check engine light. 2008 jeep patriot. Yesterday my friend did a scangauge and saw P0F30 followed by P0008, then more error c… read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
Is the SKIS a part of the pcm or a separate module on my
Chris, is the SKIS a part of the pcm or a separate module on my 2002 Jeep Grand Cherokee i just asked about?… read more
Chris
Chris
Shop Foreman
14,320 satisfied customers
The anchors are broken on the driver side door. I cant open
The anchors are broken on the driver side door. I cant open door … read more
sprinkles08
sprinkles08
Technician
High School or GED
11 satisfied customers
My key fob on my 2006 jeep grand Cherokee is not working.I
My key fob on my 2006 jeep grand Cherokee is not working.I changed the battery and its still not working.… read more
Dan
Dan
Dealership Technician
Associate Degree
1,864 satisfied customers
Just replaced the exhaust manifold and now i get a vibration
Just replaced the exhaust manifold and now i get a vibration when at about 70-80mph. i checked everything and the connections are tight. … read more
Matt
Matt
Engineer
Bachelor\u0027s Degree
5 satisfied customers
Turn ignition switch to on it engages starter. The mechanic
no, the mechanic removed the starter relay? ran a remote start switch from battery to starter. Son has been driving it like that. we are trying to trouble shoot and fix it correctly … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
My 2014 Jeep Cherokee Sport has a difficult time releasing
My 2014 Jeep Cherokee Sport has a difficult time releasing the shifter. I have to press the brake and hit the button numerous times for it to work. I believe the solenoid is bad. … read more
Tim Mohr
Tim Mohr
ASE MASTER TECH
Master's Degree
1,021 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x