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USB port in the center console is not working. I previously…

Customer Question
USB port in the...

USB port in the center console is not working. I previously worked with mp3 files. Currently trying to upgrade the navigation software. Even mp3 files are not working.

Mechanic's Assistant: What is the model/year of your Jeep?

Jeep Grand Cherokee 2015.Currently running software version

Mechanic's Assistant: Are you fixing your Grand Cherokee yourself? What have you tried so far?

Yes, Following the instructions for the USB software upgrade for the navigation system.

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

I don't think so.

Submitted: 8 months ago.Category: Jeep
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Answered in 2 hours by:
11/24/2017
Jeep Mechanic: Robert R, ASE Certified Technician replied 8 months ago
Robert R
Robert R, ASE Certified Technician
Category: Jeep
Satisfied Customers: 4,806
Experience: ASE Master Certified, Jeep Certified
Verified

Hello, welcome and thanks for asking your question. My name is*****'ll be assisting you with your question today. Please give me a few moments to review your question. Also keep in mind that I do not know your skill level or abilities so I may be asking a lot of questions before I can answer. In some cases we may need to respond to each other quite a bit before I can come up with a possible solution for you. As far as phone calls, If you didn't request it, it is most likely the Website prompting you, not me. A Live Call is a "Premium Service" and will cost more money. I prefer communicating via this site, but in some cases a phone call may be recommended.

Can you post the last 8 digits of the VIN and the miles on the odometer so that I can do some research on this concern for you?

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Customer reply replied 8 months ago
Thanks. Already contacted the dealership.Please cancel my subscription to Keep Jeep.
Jeep Mechanic: Robert R, ASE Certified Technician replied 8 months ago

For any issues about billing and payment, please contact Customer Support at***@******.***. They will take care of any issue you have with billing, payment, your subscription, etc. - As an Expert, I only provide advice on technical matters in my field(s) of specialization.

Thank you,

Robert

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