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I have a problem with the Uconnext i bought online for my…

Customer Question
I have a problem...

I have a problem with the Uconnext i bought online for my jeep wrangler? Can you help me get the code to unlock it?

Mechanic's Assistant: Is this your first time dealing with this issue?

Yes, my uconnext that came with my car broke and I purchased this new one online and need a code

Mechanic's Assistant: What year is your Wrangler?

2011

Mechanic's Assistant: Are you fixing your Wrangler yourself? What have you tried so far?

I installed the radio by myself and it lights up but the screen saying I need a code is on and i don't have that code and didn't receive it from the seller

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

No that is all he needs to know thank you

Submitted: 8 months ago.Category: Jeep
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Answered in 1 hour by:
11/10/2017
Jeep Mechanic: Chris, Shop Foreman replied 8 months ago
Chris
Chris, Shop Foreman
Category: Jeep
Satisfied Customers: 14,857
Experience: Jeep Certified Master Tech
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Customer reply replied 8 months ago
hi do you think you can give me the anti theft code i need?
Jeep Mechanic: Chris, Shop Foreman replied 8 months ago
To get that code go to your Jeep dealer and provide them with the serial number off of the radio, and the VIN number of YOUR Wrangler. They can then look it up in the dealer connect site and tell you the code. Once you know it, write it down in a safe place just in case you need it again some day.
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Jeep Mechanic: Chris, Shop Foreman replied 8 months ago
I used to be able to look up the code but can no longer do that for legal reasons.
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Customer reply replied 8 months ago
does this process still work if i purchased the radio from an online dealer
Jeep Mechanic: Chris, Shop Foreman replied 8 months ago
But the dealer should not charge you for looking up the code.
Chris
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Jeep Mechanic: Chris, Shop Foreman replied 8 months ago
it should still work if you bought it on line and can show proof of purchase for the radio.
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Jeep Mechanic: Chris, Shop Foreman replied 8 months ago
I hope that this information is helpful and if so, would you kindly take a moment and rate my service using the just answer star rating system? I would really appreciate it. I will still be able to help you out if you have any follow up questions after you rate me.Thank you!Chris
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Jeep Mechanic: Chris, Shop Foreman replied 8 months ago

Hello, just checking back to see if you got the code?

Chris

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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