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Brad, Jeep Dealership Tech
Category: Jeep
Satisfied Customers: 7845
Experience:  19 Yrs Chrysler/Dodge/Jeep. ASE Master (L-1) Certified
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Engine not starting, not even turning. Tried jump start.

Customer Question

engine not starting, not even turning. Tried jump start. nothing. 2012 cherokee
JA: Have you checked the battery, particularly the terminal connections? Are they corroded?
Customer: checked them. they are below the passenger seat. clean and firm
JA: Are you fixing your Cherokee yourself? What have you tried so far?
Customer: not much besides tried to jump start and swaping the staret solenoid
JA: Anything else you want the mechanic to know before I connect you?
Customer: on the latests tries, i got a message that says key not recognized or sometghing similar. changed the battery on the key. still not working
Submitted: 8 months ago.
Category: Jeep
Expert:  Brad replied 8 months ago.

Good morning and welcome to JustAnswer!!

My name is ***** ***** I have worked for a Chrysler-Dodge-Jeep dealership for 19 years and I will do my best to help.

If you have the key not detected message then you have a bad key or bad key module. If you have a spare try it and if not then you will need to call a mobile locksmith to come out and program you a new key, if that doesn't work then it's a bad key module.. Try disconnecting the battery for 5 min and see if that gets it to start..

If you need anymore assistance feel free to shoot me a reply and don't forget to RATE before leaving the site so I get credit for helping you today..

Have a great day,


Customer: replied 8 months ago.
the key was not detected because the batery was dead. The batery guy came and jump started in 2 minutes.
Expert:  Brad replied 8 months ago.

Thanks for the reply!!

So is it running at this time?