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Hi, I'm Chad ,Welcome To JustAnswer, I'm reviewing your question and I will be be posting a replay ASAP
we need fuel & spark to start the engine ?
has he checked for fuel pressure ?
has he checked for spark ?
is the engine turning over & not starting ?
or no crank whatsoever ?
ask him is there a red security light on the dash flashing or steady on while he is attempting to start ?
Please let me know
ASE Certified Technician