How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ron Your Own Question
Ron, ASE Certified Technician
Category: Jeep
Satisfied Customers: 35485
Experience:  34 year working in the automotive field as a Tech.
Type Your Jeep Question Here...
Ron is online now
A new question is answered every 9 seconds

Grand cherokee: 07 grand Cherokee v8. Key turns but will not

Customer Question

07 grand Cherokee v8. Key turns but will not turn over. Steering wheel not locked. Can turn both ways. Can turn key on and shift gears.
Submitted: 2 years ago.
Category: Jeep
Expert:  Ron replied 2 years ago.
Hello, my name is ***** ***** I am a professional here at Just Answer. I have noticed that your question was not getting a response and thought I would see if you still need help with this.I apologize for the delay and I hope I can still assist you with this here.Start first with making sure the battery is fully charged and the connections to it are clean and tight and if the battery checks okay then jumper the starter relay to determine if the starter has failed. See the steps in the link below, copy and paste the link to your browser to open and view them and post back with the results and we can work from there.