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Battery is dead can't open my doors or trunk. The key is not

battery is dead can't open...
battery is dead can't open my doors or trunk. The key is not working?
JA: Did you test the battery with a voltmeter? And have you ever changed one before?
Customer: Have not tested battery. I know its dead because I'm locked out of the vehicle. I can't do anything.
JA: What is the model/year of your Jaguar?
Customer: 2013 XJ AWD
JA: Are you fixing your XJ yourself? What have you tried so far?
Customer: Battery is dead. I'm locked out of the vehicle, I can't do anything. I'm looking for information to open so I can charge my battery.
JA: Anything else you want the mechanic to know before I connect you?
Customer: No
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Answered in 21 minutes by:
11/21/2017
Richard
Richard, Jaguar Technician
Category: Jaguar
Satisfied Customers: 15,590
Experience: 12 years at a Ford/Lincoln Mercury and Jaguar dealer as technician and shop foreman.
Verified
The door should still be able to be locked using the emergency key blade in the smart key. Pop off the door lock cover to open thbe door. Then ope. The hood and there are jump start points we can use to boostt the battery enough to open the trunk.Let me know
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Customer reply replied 25 days ago
The Jaguar is a 2013 XJ AWD. Only have remote key. The remote is not working and battery is dead. I can not get into the car. How can I get the door or trunk to open.
Remove the chrome part off the remote and there should be an emergency key blade in it.
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Customer reply replied 25 days ago
i see the key blade. what do i do with it?
Use it to pop off the small lock cover next to the handle. There is a small hole in the cover. Then unlock the door.
Richard
Richard, Jaguar Technician
Category: Jaguar
Satisfied Customers: 15,590
Experience: 12 years at a Ford/Lincoln Mercury and Jaguar dealer as technician and shop foreman.
Verified
Richard and 87 other Jaguar Specialists are ready to help you
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Customer reply replied 25 days ago
That worked. Thank you! Do you know where the battery is located on this model?
It is in the trunk. This is why you need to boost it from the points under the hood.
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Customer reply replied 25 days ago
cant find jump points can you show me a picture of where they are located for my vehicle?
Passenger side rear of the engine compartment. Remove the plastic screw retainers and lift off the cover. Then remove the box cover. There should be a labnel showing the connections.
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Richard
Richard
Richard, Jaguar Technician
Category: Jaguar
Satisfied Customers: 15,590
15,590 Satisfied Customers
Experience: 12 years at a Ford/Lincoln Mercury and Jaguar dealer as technician and shop foreman.

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