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Alex Reese
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Category: Intellectual Property Law
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Experience:  Experienced in intellectual property law
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i received a notice of copyright infringment from my ISP today.

Customer Question

i received a notice of copyright infringment from my ISP today. here it is:

Reference Number:(NNN) NNN-NNNN

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Dear Charter Internet Subscriber:

Charter Communications ("Charter") has been notified by a copyright owner, or its authorized agent, that your Internet account may have been involved in the exchange of unauthorized copies of copyrighted material (e.g., music, movies, or software). Below is a copy of the Digital Millennium Copyright Act (DMCA) notice that Charter received from the copyright holder which includes the specific allegation.

Under the DMCA, copyright owners have the right to notify Charter’s register agent if they believe that a Charter customer has infringed on their work(s). When Charter receives a complaint notice from a copyright owner, Charter will notify the identifiable customer of the alleged infringement by providing them a copy of the submitted DMCA notice. As required by law, Charter may determine that the customer is a repeat copyright infringer and reserves the right to suspend or terminate the accounts of repeat copyright infringers.

It is possible that this activity has occurred without your permission or knowledge by an unauthorized user, a minor who may not fully understand the copyright laws, or even as a result of a computer virus. However, as the named subscriber on the account, you may be held responsible for any misuse of your account. Please be aware that using Charter’s service to engage in any form of copyright infringement is expressly prohibited by Charter’s Acceptable Use Policy and that repeat copyright infringement, or violations of any other Charter policy, may result in the suspension or termination of your service. You may view Charter’s rules and policies, including Charter’s Acceptable Use Policy, under the policies section of

We ask that you take immediate action to stop the exchange of any infringing material. For additional information regarding copyright infringement and for a list of frequently asked questions, please visit

If you have questions about this letter, you may contact us at 1-XXX-XXX-XXXX. Representatives will be available to take your call Monday through Friday 8am - 8pm, Saturday and Sunday 8am - 5pm (CST).


Charter Communications Security Resolution Team
Notice Received from Copyright Holder

Hash: SHA1

March 30, 2011
Re: Notice of Unauthorized Use of Registered Copyrights Owned by Elegant Angel Inc
Case #: P3836297

Dear Sir or Madam:

This notice is intended solely for the primary Charter Communications internet service account holder. Someone using this account has engaged in the illegal copying and/or distribution of pornographic movies. This notice may contain the titles of those movies, and therefore may contain text that is offensive to some readers.

Copyright Enforcement Group, LLC, ("We") represent Elegant Angel Inc. Elegant Angel Inc owns all right, title and interest to the registered copyrights listed below.

You are hereby notified that your unauthorized copying and/or distribution infringes the registered copyrights of Elegant Angel Inc under the U.S. Copyright Act, 17 U.S.C. 106. In this regard, demand is hereby made that you and all persons using this account immediately and permanently cease and desist the unauthorized copying and/or distribution of the registered copyrights listed in this notice or otherwise owned by Elegant Angel Inc.

You may also be held liable for monetary damages, including attorney's fees and court costs if a lawsuit is commenced against you. You have until Saturday, May 14, 2011 to access the settlement offer and settle online. To access the settlement offer please visit and enter Case #: P3836297 and Password: faw5v. To access the settlement offer directly please visit

Settlement Information:
Direct Settlement Link:
Settlement Website:
Case #: P3836297
Password: faw5v

If you fail to respond or settle within the prescribed time period, the claim(s) will be referred to our attorneys for legal action. At that point the original settlement offer will no longer be an option and the amount will increase as a result of us having to involve our attorneys.

Nothing contained or omitted from this correspondence is, or shall be deemed to be either a full statement of the facts or applicable law, an admission of any fact, or waiver or limitation of any of the Elegant Angel Inc's rights or remedies, all of which are specifically retained and reserved.

The information in this notice is accurate. We have a good faith belief that use of the material in the manner complained of herein is not authorized by the registered copyright owner
Submitted: 6 years ago.
Category: Intellectual Property Law
Expert:  Alex Reese replied 6 years ago.

alex reese :

hello, what is your question?

JACUSTOMER-648wtv67- :

Is that company 'Copyright Enforcement Group, LLC' a valid company? and does their claim hold any water or are they just trying to bully a settlement out of me?

JACUSTOMER-648wtv67- :

"You may also be held liable for monetary damages, including attorney's fees and court costs if a lawsuit is commenced against you. You have until Saturday, May 14, 2011 to access the settlement offer and settle online."

JACUSTOMER-648wtv67- :

is that true?