Effective Date: February 26, 2022
If you are a California resident, please click here for specific information about our privacy practices under California law.
For purposes of this Policy, “Personal Information” is any information that identifies, relates to, or describes, directly or indirectly, an individual or household.
In the course of operating our Platform and delivering our products and services, we collect and process the following categories of Personal Information, which we use for typical business and commercial purposes (including compliance with legal obligations and use for auditing, security, and anti-fraud purposes) and as described more specifically below:
Information You Give Us. When you sign up for and use our Platform as a Customer or Expert (including when you use our online chatbot), we may collect and store Personal Information you provide, including:
Information Third Parties Provide About You. We may, from time to time, supplement the information we collect about you with information from third parties, including:
Other Information We Collect. We also may collect other information about you, your device, or your use of the Platform in ways that we describe to you at the point of collection or otherwise with your consent. You may choose not to provide us with certain types of information but doing so may affect your ability to use some of the JustAnswer Platform.
Information We Automatically Collect from Your Use of The JustAnswer Platform. We automatically collect information about your use of the JustAnswer Platform such as when you open one of our emails or view and interact with our ads and content (collectively, “Usage Information”). Usage Information includes:
Automatic Collection of Information from Cookies and Other Technology. To collect the information through automated means as outlined above, we and our partners use web server logs, cookies, tags, tracking pixels, and other similar tracking technologies (“Cookies”).
Most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, and how to disable existing cookies. For more information about cookies and how to disable them or restrict the categories of cookies you wish to accept, you can consult the information at www.allaboutcookies.org/manage-cookies/.
Please note that rejecting cookies does not mean that you will no longer see ads when you visit the JustAnswer Platform. Also, without cookies, you may not be able to take full advantage of all of the JustAnswer Platform, and some parts of the JustAnswer Platform may not function properly.
Anonymous or Aggregated Information. We de-identify or aggregate data we receive and may use and disclose it for any business purpose.
We and our service providers use the information described above to accomplish the following business and operational purposes:
We may also aggregate, de-identify, and/or anonymize any information collected through the Platform in such a way that we cannot reasonably link information to you or your device. We may use such aggregate, de-identified, or anonymous information for any purpose, including without limitation for research and marketing purposes.
We may use third-party web analytics services (such as those of Google Analytics) on our Platform to collect and analyze usage information through cookies and similar tools; engage in auditing, research, or reporting; assist with fraud prevention; and provide certain features to you. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here. If you receive email from us, we may use certain analytics tools, such as tracking pixels, to capture data such as when you open our message or click on any links or banners our email contains. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
Notice Concerning Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, which is why we describe a variety of opt-out mechanisms above. However, we do not currently recognize or respond to browser initiated DNT signals. Learn more about Do Not Track.
We offer you choices regarding the collection, use, and sharing of your Personal Information on the JustAnswer Platform.
Depending on where you live, you may have certain rights with respect to your Personal Information. You have the right not to be discriminated against (as provided for in applicable law) for exercising your rights under some local laws such as in California. For example, under local laws, including in the European Union, you may be able to ask us to:
If you wish to verify, correct, update, or delete any of the Personal Information provided to us in connection with your Account on the JustAnswer Platform, you may do so through the Edit Profile page when you log in to your Account. California residents may also contact us as set forth below. Please note that we may be required (by applicable law or otherwise) to keep certain information and not delete it, in which case we will comply with your deletion request only after we have fulfilled such requirements. Please note that many of the above rights are subject to exceptions and limitations. Certain aspects of the Platform are only accessible if we have your information, therefore deletion of your information will result in termination of such services. We will take reasonable steps to verify your identity.
It may not always be possible to completely remove or delete all of your information from our databases without some residual data remaining in our archives because of backups and other reasons. If you would like to make a request related to the Personal Information, we have about you, you may contact us at [email protected].
Personalized Advertising. You can also opt-out of some network advertising programs that use your information. Below are other steps you can take to opt-out:
Please note that these opt-outs apply per device, so you will have to opt-out for each device through which you access our Platform. Please note that even if you choose to remove your information or “opt out,” you may continue to see advertisements while you are browsing online; however, those advertisements will no longer be tailored to your interests. Additionally, information regarding your usage may still be collected for research, analytics, or internal operations purposes.
Under the California Consumer Privacy Act of 2018 (“CCPA”) and subject to exceptions set forth in the CCPA, California residents have the right to request:
California residents also have the right not to receive discriminatory treatment if they exercise the rights listed above.
As set forth above, we may require that you provide information and follow procedures so that we can verify the request and your jurisdiction before responding to it, which may include matching the information that you provide in your request to information we already have on file to verify your identity.
California law permits California residents to use an authorized agent to make privacy rights requests. We require the authorized agent to provide proof of the California resident’s written permission (for example, a power of attorney) to act on such resident’s behalf. We will additionally require the authorized agent to verify his/her own identity.
You may submit a request to us by:
Other California Requirements
If you are a California resident under the age of 18, and a registered user of any site where this policy is posted, you may request and obtain removal of content or information you have publicly posted to the JustAnswer Platform by contacting us at [email protected]. In addition, California gives the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
The CCPA sets forth certain obligations for businesses that “sell” personal information to third parties. The CCPA defines “sale” broadly potentially to include allowing third parties to receive certain information such as cookies, IP address, and/or browsing behavior in order to enable us to market our Services to you on other websites or apps. Depending on what Services you use, we may share (and over the past 12 months may have shared) the following categories of information for such advertising:
During the past 12 months, we have not provided and we do not currently provide personal information to third parties for monetary payment.
If you or your authorized agent would like to opt out of our sharing of your information for such purposes (to the extent this is considered a sale), you may do so as outlined on the following page: Do Not Sell My Personal Information.
Nevada Privacy Rights
We do not sell consumers’ covered information for monetary consideration (as defined in Chapter 603A of the Nevada Revised Statutes). However, if you are a Nevada resident, you have the right to submit a request directing us not to sell your Personal Information. To submit such a request, please contact us using the information in the “How to Contact Us” section below.
Legal Bases for Use of Your Information
Some countries require that companies only process your “Personal Data” (as that term is defined in the applicable law like the EU General Data Protection Regulation) if they have a “legal basis” (or justifiable need) for processing your Personal Data. To the extent those laws apply, our legal bases for processing Personal Data are as follows:
JustAnswer is a United States company, and the JustAnswer Platform is provided from the United States. If you are a user who resides outside the United States, please be aware that information we collect will be transferred to and processed in the United States and may be processed and stored in other countries outside the United States which may have data protection laws that differ from the laws in your country. By using the JustAnswer Platform, or providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information in and to the United States and other applicable countries in which the privacy laws may not be as comprehensive as, or equivalent to, those in the country where you reside and/or are a citizen.
We maintain procedural, technical, and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration, or destruction of the Personal Information you provide via the JustAnswer Platform. Unfortunately, no transmission of data is guaranteed to be completely secure. It may be possible for third parties not under our control to intercept or access transmissions or private communications unlawfully. Therefore, any transmission of Personal Information to us is made at your own risk.
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect or store any Personal Information from children under the age of 13. If a parent or guardian becomes aware that his or her child under the age of 13 has provided us with information without his or her consent, he or she should contact us at [email protected]. As required by law, we will delete such information from our files within a reasonable time. We may also delete Personal Information from our websites, as well as Posts and other information, from users we believe are under the age of 18.
From time to time, we may revise this Policy to reflect changes in the law or technology, or changes in our practices regarding information collection and use. If we make material revisions to this Policy, we will provide you with notice of those changes and may do so by announcing the change through the JustAnswer Platform or as required by law. You agree that we may notify you about material changes by placing a notice on the JustAnswer Platform.
Any changes to this Policy will become effective as of the Effective Date on the top of this page. By continuing to use the JustAnswer Platform after the most current Effective Date, you will be deemed to have understood and agreed to such changes. If you do not agree with the terms of this Policy, as it may be amended from time to time, in whole or in part, please do not continue to use the JustAnswer Platform.
This Policy may be supplemented from time to time by additional terms, privacy statements, or notices that explain how we collect, use, and share information in specific circumstances (“Additional Terms”). For example, Additional Terms may contain details about how we collect Personal Information in specific contexts.
38 Keyes Avenue, Suite 150
San Francisco, CA 94129