Our Expert quality process

Application & Profile Screen

To answer questions on JustAnswer, Experts must have recognized credentials in their fields, such as a lawyer’s, doctor’s or veterinarian’s license, or years of experience working in a particular specialty.

Credential Verification

A third-party service verifies the identity and at least one relevant credential of every Expert on JustAnswer.

Customer Ratings

Customers rate their experience with an Expert. These ratings are displayed on the Expert’s profile and determine if an Expert is paid for the answer.

Peer-to-peer Reviews

Experienced Experts can flag answers that they believe could be improved. They then provide the correct information to the customer.

Quality Algorithm

JustAnswer has developed a quality algorithm to raise the bar on some aspects of Expert quality on the site. Experts who consistently fall below standards are removed from the site.

Secret Shoppers

JustAnswer maintains many secret shoppers who give us confidential feedback about Experts’ responsiveness and customer service skills.

Advisory Board

The Advisory Board is made up of first-class scholars and practitioners in a variety of fields and provides us valuable guidance on our credentialing requirements, subject matter tests, and the sample questions and answers in their fields.

Meet the Advisory Board

Daniela Bassan

Litigation Partner at Stewart McKelvey in Canada; LL.M. Harvard Law School, LL.B Osgoode Hall Law School, B.A. University of Toronto; Law Clerk, Supreme Court of Canada

Brooks Beard

Associate General Counsel & Senior Director, Litigation at VMWare; Former Litigation Partner at Morrison & Foerster; Rated "AV" Preeminent by peers in The Martindale-Hubbell Peer Review Ratings; 15+ years in private practice

Eric Christiansen

Professor, Associate Dean for Faculty Scholarship, Golden Gate University School of Law; J.D. New York University, M.A. University of Chicago, The Divinity School; Co-Founder and Co-Director, GGU Law & Leadership Program

Steve Collier

24+ years of landlord-tenant law practice with the Tenderloin Housing Clinic, San Francisco; Awarded 2003 Volunteer Legal Services Program, Bar Association of San Francisco, Outstanding Volunteer in Public Service Award

Gillian Hadfield

Professor of Law and Economics, University of Southern California; Visiting Professor at Harvard Law School and Columbia Law School; J.D. from Stanford Law School and a Ph.D. in economics from Stanford University

Jonathan Rosenthal

Osgoode Hall School of Law (LL.B.) (J.D.); Private Practice, Criminal Defense

Kathleen Hanson

D.V.M. University of California, Davis, B.S. Biology Cornell University; Adjunct clinical instructor Tufts University School of Veterinary Medicine; 13+ years Veterinary clinic experience

Brook Hart

Named one of the "Best Lawyers in America" in Criminal Law every year since 1983; J.D. Columbia University Law School, B.A. Johns Hopkins University; Fellow of the American College of Trial Lawyers

Brett Hofmann

D.D.S. University of the Pacific Dental School, B.A. Washington University in St. Louis; President of the San Mateo County Dental Society (SMCDS)

Joanne Kim

M.D. Ohio State University, College of Medicine, B.A. Stanford University; Board Certified in Obstetrics and Gynecology; 15+ years in private practice

Rob McFarlane

Partner, Hanson Bridgett; J.D. University of California, Hastings College of the Law, B.A.S., Industrial Engineering and Political Science, Stanford University; 17+ years in private practice

Genevieve Moore

Estate Law Partner at Morrison & Foerster; Named one of the "Best Lawyers In America" (2012) and a "Super Lawyer" (2009) in Estate Law

Thor Myhrstad

Founder & CEO of boxIT, a corporate IT support services company; B.S. Computer Science from the University of Minnesota

Steven Penney

Professor at the Faculty of Law, University of Alberta and a Fellow of the Faculty's Health Law and Science Policy Group; Bachelor of Arts and a Bachelor of Laws from the University of Alberta and a Master of Laws from Harvard Law School; Researches and teaches in the areas of criminal procedure, evidence, substantive criminal law, privacy, and law and technology

Jabari Reeves

Emergency medicine physician with 12+ years experience; M.D. UCLA/Charles Drew School of Medicine, M.B.A UCLA Anderson School of Business, B.S. Morehouse College; Director for Locums Recruitment for Valley Emergency Physicians and currently on staff at eight different hospitals

Diana Richmond

Family Law Partner at Sideman & Bancroft; Named one of the "Best Lawyers of America" in Family Law for over 25 years; A Certified Family Law Specialist for more than 28 years with experience in nearly every aspect of this area

Greg Schmidt

2011 Best Doctor Award -- Ophthalmology; Board certified ophthalmologist, Johns Hopkins Hospital residency and advanced fellowship training; M.D. UCSF, Residency and Fellowship John Hopkins Hospital, B.A. Brown University

Walter Stella

Employment Law Partner, Miller Law Group; Employment Law Partner, Bingham (2007-2012); 20+ years in employment law private practice; J.D. from Cornell Law School

Tripp Stewart

Best Veterinarian in Virginia and the Virgin Islands as voted by peers; Founder of Greenbrier Emergency Animal Hospital servicing 30 hospitals across five counties; V.M.D. University of Pennsylvania School of Veterinary Medicine, B.A. from Princeton University

Jon Sylvester

Professor of Law and Associate Dean, Golden Gate University School of Law; J.D. from Harvard University, M.J. from the University of California, Berkeley, B.A. from Stanford University