Application & Profile Screen
To answer questions on JustAnswer, Experts must have recognized credentials in their fields, such as a lawyer’s, doctor’s or veterinarian’s license, or years of experience working in a particular specialty.
Credential Verification
A third-party service verifies the identity and at least one relevant credential of every Expert on JustAnswer.
Customer Ratings
Customers rate their experience with an Expert. These ratings are displayed on the Expert's profile.
Peer Reviews
Experienced Experts can flag answers that they believe could be improved.
Quality Algorithm
JustAnswer has developed a quality algorithm to raise the bar on some aspects of Expert quality on the site. Experts who consistently fall below standards are removed from the site.
Secret Shoppers
JustAnswer maintains many secret shoppers who give us confidential feedback about Experts’ responsiveness and customer service skills.
Advisory Board
The Advisory Board is made up of first-class scholars and practitioners in a variety of fields and provides us valuable guidance on our credentialing requirements, subject matter tests, and the sample questions and answers in their fields.