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T500j code flashes 9 times wont raise up. T500 model.

Customer Question
T500j code flashes 9...

T500j code flashes 9 times wont raise up

Mechanic's Assistant: What is the complete model and serial number of your machine?

T500 model. (###) ###-####serial

Mechanic's Assistant: Are you fixing this yourself? What have you tried so far?

Oil

Mechanic's Assistant: Anything else you want the industrial mechanic to know before I connect you?

It worked fine last week

Submitted: 4 months ago.Category: Industrial Equipment
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Answered in 1 hour by:
3/17/2018
Mechanic: Dan, Technician replied 4 months ago
Dan
Dan, Technician
Category: Industrial Equipment
Satisfied Customers: 6,884
Experience: 17+ yrs. shop and field experience with all major brands of heavy equipment and trucks - 1995 WyoTech graduate.
Verified
Hi my name is***** will be glad to help. Please give me some time to look up the information for your fault code that you described and follow up with you on here. Professionals are not employees of the site however we can follow up as needed.
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Mechanic: Dan, Technician replied 4 months ago

PLATFORM LEVELING UP FUNCTION INOPERATIVE Step Pretest Instructions Test Result Corrective Action 1.19.1 Basic check of likely causes Possible Causes: 4.1.32, 4.1.33, 4.1.37 1.19.2 Engage enable and Level Up switch DC - Is pump motor running? Yes Go to step 1.19.3 No See 1.2 Pump Motor Will Not Operate - DC Powered Models Gas - Is engine running at high idle Yes Go to step 1.19.3 No See 1.8 Engine High Idle Inoperative - Engine Models 1.19.3 Install a 0 to 5000 PSI (345 bar) pressure gauge at the manifold G port Engage the enable and Level Up switch. Check the pressure. Above Min. Level Up Pressure psi (bar) Go to step 1.19.5 Below Min. Level Up Pressure psi (bar) Go to step 1.19.4 1.19.4 Plumb a 0 to 5000 PSI (345 bar) pressure gauge into the manifold P port Engage the enable and Level Up switch. Check pressure at manifold P port Above Min. Level Up Pressure psi (bar) Possible Causes: 4.1.38, 4.1.45, 4.1.74, 4.1.40, 4.1.10, 4.1.43 Below Min. Level Up Pressure psi (bar) Possible Causes: 4.1.46, 4.1.47, 4.1.74, 4.1.45, 4.1.39, 4.1.10 1.19.5 Put boom in transport and activate Platform Level Down to relieve pressure. Some working pressure will still be in the line. Install a 0 to 5000 PSI (345 bar) pressure gauge at the manifold GA port Engage the enable and Level Up switch. Check pressure at manifold GA port. Relieve the pressure before removing the gauge. Above Min. Level Up Pressure psi (bar) Possible Causes: 4.1.49, 4.1.48, 4.1.41 Below Min. Level Up Pressure psi (bar) Possible Causes: 4.1.42, 4.1.55, 4.1.44, 4.1.54

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Mechanic: Dan, Technician replied 4 months ago

CAN BUS FAILURE - PLATFORM MODULE Distress Lamp: 9 ADE Code: 6-6

System cannot communicate with the platform module. Functions Disabled at Platform Only: Lift Up, Lift Down, Swing Left, Swing Right, Telescope In, Telescope Out, Jib Up, Jib Down, Level Up, Level Down, Front Left O/R, Front Right O/R, Rear Left O/R, Rear Right O/R, Set (Extend O/R), Stow (Retract O/R), Engine Start, Engine Throttle Pull, Engine Throttle Hold, Engine Choke Pull, Engine Choke Hold

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Mechanic: Dan, Technician replied 4 months ago

Step Pretest Instructions Test Result Corrective Action 2.8.1 Pull the ground emergency stop switch and place key switch in the platform position Do the platform lights blink when the platform emergency stop switch is pulled? Yes Go to step 2.8.2 No See 3.13 Platform Module - Power 2.8.2 Make sure that machine is powered off and platform module is properly connected Measured RESISTANCE between X060.3 Red wire and X060.4 Black = 60Ω? Yes Go to step 2.8.5 No Go to step 2.8.3 2.8.3 Disconnect X054 Measured RESISTANCE between X054.1.soc and X054.3.soc = 120Ω? Yes Electric Machine - Go to Step 2.8.7 Engine Machine - Go to Step 2.8.9 No Go to step 2.8.4 2.8.4 Disconnect X054 and X057 Measured RESISTANCE between X057.A.pin and X057.C.pin = 120Ω? Yes Possible Causes: 4.1.11 No Repair platform CAN termination resistor at X057 2.8.5 Test for continuity between X060.3 and X007.13 Yes Go to step 2.8.6 No Repair red wire between X060.3and X007.13 2.8.6 Test for continuity between X060.4 and X007.24 Yes Possible Causes: 4.1.11, 4.1.10, 4.1.13 No Repair black wire between X060.4 and X007.24 2.8.7 Disconnect Power Module at X010 Measured power module CAN resistance between X010.10.pin and X010.11.pin = 120Ω? Yes Go to step 2.8.8 No Possible Causes: 4.1.12 2.8.8 Disconnect Ground Module at X007 Measured ground module CAN resistance between X007.13.soc and X007.24.soc = 60Ω? Yes Possible Causes: 4.1.11 No Repair CAN wiring between X010 and X054 2.8.9 Disconnect Ground Module at X007 Measured ground module CAN resistance between X007.13.pin and X007.24.pin = 120Ω? Yes Possible Causes: 4.1.14, 4.1.11 No Go to step 2.8.10 2.8.10 Disconnect X007 Test harness for continuity between X007.6.soc and X007.17.soc Yes Possible Causes: 4.1.10 No Repair or replace black jumper wire between X007.6.soc and X007.17.soc

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Mechanic: Dan, Technician replied 4 months ago

CANBUS FAILURE - POWER MODULE

System cannot communicate with the electric power control module. ELECTRIC POWERED MACHINES ONLY Functions Disabled: Lift Up, Swing Left, Swing Right, Telescope In, Telescope Out, Jib Up, Level Up, Level Down, Front Left O/R, Front Right O/R, Rear Left O/R, Rear Right O/R, Set (Extend O/R), Stow (Retract O/R

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Mechanic: Dan, Technician replied 4 months ago

Do you have a JLG Analizer to dissect the faults further? Code 9 has many other possibilities.

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Mechanic: Dan, Technician replied 4 months ago

If you do not have the manuals for testing and troubleshooting I cane help with that as well. Let me know

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Mechanic: Dan, Technician replied 4 months ago

Step Pretest Instructions Test Result Corrective Action 2.9.1 Pull the ground emergency stop switch and place key switch in the ground position Does the power module LED light solidly when the ground emergency stop switch is pulled? Yes Go to step 2.9.2 No See 3.14 Power Module - Power 2.9.2 Make sure that machine is powered off and power module is properly connected Measured RESISTANCE between X010.10 Red wire and X010.11 Black = 60Ω? Yes Go to step 2.9.5 No Go to step 2.9.3 2.9.3 Disconnect X010 Measured RESISTANCE between X010.10.pin and X010.11.pin = 120Ω? Yes Go to Step 2.9.4 No Possible Causes: 4.1.12 2.9.4 Disconnect X054 Measured RESISTANCE between X054.1.soc and X054.3.soc = 120Ω? Yes Go to Step 2.9.7 No Repair platform CAN termination resistor at X057 2.9.5 Test for continuity between X010.10 and X007.13 Yes Go to step 2.9.6 No Repair red wire between X010.10 and X007.13 2.9.6 Test for continuity between X010.11 and X007.24 Yes Possible Causes: 4.1.12, 4.1.10, 4.1.13 No Repair black wire between X010.11 and X007.24 2.9.7 Disconnect Ground Module at X007 Measured ground module CAN resistance between X007.13.soc and X007.24.soc = 60Ω? Yes Possible Causes: 4.1.12, 4.1.10, 4.1.13 No Repair CAN wiring between X010 and X054

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Customer reply replied 4 months ago
Hey this is Norm you were talking to my wife this unit will not self level all four lights are blinking it doesn't seem like it's working properly and downriggers are going very slow
Mechanic: Dan, Technician replied 4 months ago

Are you getting any other faults other than 9?

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Mechanic: Dan, Technician replied 4 months ago

POSSIBLE CAUSES Item Possible Cause Possible Solution 4.1.1 Bad contacts at connector Repair or replace 4.1.2 System Setup information may be incorrect Make sure the setup displayed on the analyzer matches the machine 4.1.3 Battery or charger may be installed incorrectly Check battery wiring and polarity 4.1.4 Improper battery level Charge or replace batteries 4.1.5 Black battery ground wire may be damaged between X008.1 and B- (engine:X100 or electric:X101) Repair or replace 4.1.6 Ignition relay at X009 may be defective Repair or replace 4.1.7 X009.86 may be shorted to battery Isolate wire shorted to battery and repair. Check Yel/Red 2-5, Yel/Red 2- 10, Yel/Red 2-7, Yel/Red 2-44, Yel/Red 2-9 4.1.8 Battery Charger may be defective Contact Factory 4.1.9 Drive module may be defective Contact Factory 4.1.10 Ground module may be defective Contact Factory 4.1.11 Platform module may be defective Contact Factory 4.1.12 Power module may be defective Contact Factory 4.1.13 Improper or incompatible software may be installed Check software versions and replace if necessary 4.1.14 CAN wiring between ground and platform may be defective Check contacts at X007, X019, X010, X055, X051, X052, or repair CAN wiring 4.1.15 Black ground wire from battery, X100 may be cut Check continuity to X100 and repair wire or connectors 4.1.16 On board system memory may have been corrupted Check / correct all settings and re-cycle power to clear difficulty 4.1.17 Integrated Tilt sensor may be defective Contact Factory 4.1.18 Switch may be defective Repair or replace 4.1.19 Switch may be stuck Check for obstructions and switch freedom of motion 4.1.20 Limit Switch may be out of adjustment Adjust the switch to the specified trip level and retighten 4.1.21 Engine speed pickup may be defective Repair or replace 4.1.22 Joystick may be defective See 3.10 Joystick Diagnostics or Repair or replace 4.1.23 Intermittent voltage fluctuation Check the Help Log for recent recorded problems; Test all conditions 4.1.24 Hourmeter may be defective Repair or replace 4.1.25 Alarm may be defective Repair or replace 4.1.26 Joystick calibration may be corrupt Calibrate 4.1.27 LED or LED module may be defective Repair or replace 4.1.28 Engine Start / Charge Fuse may be blown See Engine Owner’s Manual for fuse replacement 4.1.29 Engine Charge coil may be defective Repair or replace, See Engine Owner’s Manual for more information 4.1.30 Engine Voltage Rectifier may be defective Repair or replace, See Engine Owner’s Manual for more information 4.1.31 Optional Lift Hook harness may be defective Check for shorts, opens, and miswired connectors 4.1.32 The boom may be latched to the trailer Engage lift down, telescope in, and platform leveling until boom is relieved of pressure, unlatch boom and try the function again. 4.1.33 The ground control is being operated without enable Use enable and try again 4.1.34 The ground may be too uneven for proper outrigger deployment and leveling Find a more even and/or level area 4.1.35 The ground module may not be mounted properly Level and properly mount the ground module

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Mechanic: Dan, Technician replied 4 months ago

Here is the list or chart for potential causes to look for by number explained earlier in the post.

4.1.36 The outrigger switch or solenoid wires may be swapped Assure that the outriggers are wired correctly. 4.1.37 Hydraulic fluid level may be low Check for leaks. Fill hydraulic reservoir to recommended level. 4.1.38 Personality may need to be increased to initiate flow Increase the personality using the analyzer as described in the Operators Manual 4.1.39 Pump may be defective Repair or replace 4.1.40 Oil filter may be restricted Replace oil filter 4.1.41 Cylinder may be defective Repair or replace 4.1.42 Hose may be pinched at turntable Repair or replace 4.1.43 Hydraulic Manifold may be defective Repair or replace 4.1.44 Check Valve may be defective Repair or replace 4.1.45 Main Relief Valve may be defective Repair or replace 4.1.46 Incorrect hose routing to tank Repair hose routing 4.1.47 Torn hose Repair or replace 4.1.48 Holding valve may be defective Repair or replace 4.1.49 Motion may be mechanically limited Remove any obstructions 4.1.50 Telescope Out valve may be defective Repair or replace 4.1.51 Telescope In valve may be defective Repair or replace 4.1.52 Swing Left valve may be defective Repair or replace 4.1.53 Swing Right valve may be defective Repair or replace 4.1.54 Level Up (Extend) valve may be defective Repair or replace 4.1.55 Level Up (Extend) Relief may be set incorrectly Check or Set, See Service Manual 4.1.56 Level Down (Retract) valve may be defective Repair or replace 4.1.57 Level Down (Retract) Relief may be set incorrectly Check or Set, See Service Manual 4.1.58 Lift up valve may be defective Repair or replace 4.1.59 Lift Down valve may be defective Repair or replace 4.1.60 Jib up valve may be defective Repair or replace 4.1.61 Jib Down valve may be defective Repair or replace 4.1.62 Outrigger Enable valve on cylinder may be defective Repair or replace 4.1.63 Outrigger Extend/Retract valve may be defective Repair or replace 4.1.64 X011 is not connected to the battery Connect X011 red wire to B+, X011 black wire to B 4.1.65 30A fuse in ground control box blown Replace fuse 4.1.66 Key switch not on Turn to either ground or platform control 4.1.67 Emergency stop switch is pushed Pull ground emergency stop switch for ground operation or both ground and platform emergency stop switches for platform operation 4.1.68 Enable switch is not held Hold enable switch while operating 4.1.69 Hydraulic Pump Motor may be defective Repair or replace 4.1.70 Red Pump Motor Positive wire may be cut Repair or replace 4.1.71 Black Pump Motor Negative wire may be cut Repair or replace 4.1.72 Power wire terminals may be corroded or loose Clean terminals and tighten if loose 4.1.73 Hydraulic pump engine coupling may be defective Repair or replace

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Mechanic: Dan, Technician replied 4 months ago

Run through the checks in the initial posts and this will narrow down and isolate the problem by each potential cause by number using the two charts I posted. The first one I put them in bold as they are mentioned in the testing for an example. Let me know

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Mechanic: Dan, Technician replied 4 months ago

Please take a moment to rate as that is how the site credits my time helping on the site or let me know if you need more help. 5 star and bonuses are always greatly appreciated.

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Customer reply replied 4 months ago
My rotate function is moving right and left my baskets moving is Just My Level that's not picking up enough to level the machine it's like it's not strong enough
Mechanic: Dan, Technician replied 4 months ago
thanks for the update. I posted the information for testing the pressures to determine the cause whether it's going to be in the valves or a sensor or switch or a software-related issue in the controller. If it sounds like it's trying to engage but pressure seems weak or bypassing then it is likely in the hydraulic circuit such as a relief valve or something or low pressure for a potential pump problem. The test information I posted will need to be performed to isolate and narrow down the problem.
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Mechanic: Dan, Technician replied 4 months ago
the Outriggers are trying to move but they don't have enough strength is what you're saying
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Mechanic: Dan, Technician replied 4 months ago
If that is the case then the problems going to be either in the control valve or a relief valve that's by passing most likely unless you have a pump that is too weak to provide enough volume for the functions to work properly
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Mechanic: Dan, Technician replied 4 months ago
Testing pressures or removing and inspecting the valves visually for these problems are what needs to be done to isolate this to either confirm it or condemn it. Please remember to take a moment to write my answers as that is how the site credits my time helping on the site. Five-star ratings and bonuses are always greatly appreciated.
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Mechanic: Dan, Technician replied 4 months ago

Hi, Did you get this resolved? Please take a moment to rate as that is how the site credits my time helping on the site or let me know if you need more help. 5 star and bonuses are always greatly appreciated.

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Mechanic: Dan, Technician replied 3 months ago

Hi, Did you get this resolved? Please take a moment to rate my answers as that is how the site credits my time helping on the site or let me know if you need more help. 5 star and bonuses are always greatly appreciated.

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