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ANSWER: Not having the passport or visa stamp is not an issue. What they will need are the I-94 documents, which they should have received when they entered the US. Even copies of those or the entry stamps are fine.
If that is not available, the only thing they can do now is file FOIA requests with the CBP and the Department of State to get the information about their entry to the US and visas issued.
You can file FOIA requests for each by going here:
For CBP, do the "I-94" and the "Entry/Exit records" requests. If you can ask for all records, great. But if not, those two should get the information required.
For your second question, when they ask for current status, you write B2 (out of status).
I know these issues can be confusing. If you want to talk on the phone for a fee, I can send you an offer for that.
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