OK, thank you very much. Kindly remember to give me a positive rating before leaving this site today. I do not get a salary here, so your positive rating is the only way I am rewarded for doing my job. If that does not happen, it is as if I never worked, which I am sure you agree would not be an ideal outcome. So please do not forget to give me 3 or more stars, or any smiling faces, in order to help me get credit for doing my job. Thank you!
ANSWER: Even though she is from a visa waiver country, she has to be registered in ESTA to be eligible to travel without the visa stamp.
As far as 217, she appears to have been denied under INA 217(a)(8), which requires her to have a round trip transportation in order to enter the US on the Visa Waiver Program.
The only option she has now is to try to register in ESTA. If she is approved for VWP travel (i.e., successful registration in ESTA), she needs a round trip transportation ticket to be allowed entry.
Now, if she cannot register in ESTA successfully, the only remaining option is to get a visitor visa (B2) by applying for it through the US consulate or embassy abroad.
I know these issues can be confusing. If you want to discuss this or anything else by phone, I can send you an offer for that. There will be an additional fee, if you want to do that. Please let me know and I will send you the offer.
I hope I have answered your questions. Kindly rate my customer service with a positive rating. I do not get a salary here and this is the only way I am compensated for my efforts. So please do not forget to do that before you log off. You can do that by giving me 3 or more stars, or any of the smiling faces. And you can continue to ask questions even after you have given a rating. Again, giving me a positive rating is the ONLY way I get credit for helping you.
REMINDER: You are not rating the state of the law or the outcome of your situation, which I cannot control. You are rating my customer service. Believe me that I always want to give you good news. But if the outcome is not what you wanted, blame the government and the law, not me. I am only a messenger.
A BONUS is appreciated, if you feel I've earned it.
If you have questions in the future, write “FOR JAMES" in the question and I will be your personal Expert in this category.