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Key stuck in ignition, cannot remove or turn car on. Stuck

Customer Question
Key stuck in ignition,...
Key stuck in ignition, cannot remove or turn car on. Stuck in grocery parking lot
JA: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?
Customer: Steering wheel moves just barely. I just got this car and have had no problems up to now . It's a 2015
JA: What is the model of your '15 Hyundai?
Customer: Not sure
JA: Are you fixing your vehicle yourself? What have you tried so far?
Customer: I was not trying to fix it, when I parked the car just now I could not get the key out or turn the car on. Lights and radio work, but does not turn over.
JA: Anything else you want the mechanic to know before I connect you?
Customer: No
Submitted: 1 year ago.Category: Hyundai
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Answered in 6 minutes by:
10/21/2016
Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Hyundai
Satisfied Customers: 4,130
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

hey how are you

1- we need to check voltage on battery

2-you will need a factory scanner or equivalent to run a diagnostic scan & retrieve fault codes

BUT since you i stuck in parking lot

You can do Master Reset her is the procedure

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 15 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

also try to move the steering wheel at the same time turning the key Please

Thanks

Let me Know

Chad

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Customer reply replied 1 year ago
Already tried that, I'll try the battery cables
Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

ok let me know

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Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

Please let me know if you need anything else on it, just reply back and we will continue

If you are good, Please Kindly Rate Me.

A 5 Star Rating is much Apreciatted

If you feel I have not been helpful Please DO NOT RATE ME BAD OR POOR (1 or 2 stars) ,You can always ask me again or I can opt out of your question & open it for another expert ,that will provide you with more or better assistance on this issue

Please keep in mind that when you rate me , it does not end our conversation.

you can always come back to this conversation and ask me any follow up question you may have on this issue

(you can copy this link page & paste it in your browser when ready and it will open up our conversation again)

Thank You
Chad Farhat
ASE Certfied Technician

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Chad Farhat
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Hyundai
Satisfied Customers: 4,130
4,130 Satisfied Customers
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles

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