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Won't start, although battery, lights, radio all show

Customer Question
getting electrical from batt JA: Have...
won't start, although battery, lights, radio all show getting electrical from batt
JA: Have you checked the fuse?
Customer: where is fuse?
JA: What is the model/year of your Hyundai?
Customer: 2012 hyundai santa fe (not the sport)
JA: Are you hoping to fix this yourself? What have you tried so far?
Customer: well, I can't disengage the key so I just started researching this issue. I had to lock the car with the key in the ignition position to start this process
JA: Anything else you think the mechanic should know?
Customer: can't shift back to park
Submitted: 1 year ago.Category: Hyundai
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Customer reply replied 1 year ago
You can hear the starter clicking... The fact that the transmission won't allow a shift back to park hints to me that the car thinks it's engaged and therefore won't trigger ignition.
Answered in 10 minutes by:
8/25/2016
Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Hyundai
Satisfied Customers: 4,579
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

1-if this is the first time this happened?

lets try the below reset ,in case it will reset the modules

2-but a diagnostic scan is needed to retrieve fault codes ?

3- is there red security light flashing on the dash while you trying to start ?

4- do you have one or 2 keys for it ?

5- and battery does have 12 volts, checked with voltmeter, while you trying to start with key & key is in the start position and measuring voltage at battery

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )

2- Hold cables Together for 60 secs ,then let go

3- Wait 15 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know

Thank You

Chad Farhat

ASE Certified Technician

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Customer reply replied 1 year ago
Ok
Customer reply replied 1 year ago
Battery is fine, all other systems (radio, lights) can hear starter clicking
Customer reply replied 1 year ago
Cant get back to Park
Customer reply replied 1 year ago
In Neutral now
Customer reply replied 1 year ago
Will try master reset
Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

if you dont think it is a electrical problem

Take the shifter trim and look inside that shifter assembly , there is an interlock switch inside, if it broke will stop shifter from moving

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Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

ok sounds good let me know

Chad

Ask Your Own Hyundai Question
Hyundai Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 1 year ago

try to get me the reading on the battery when you start if possible

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Chad Farhat
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Hyundai
Satisfied Customers: 4,579
4,579 Satisfied Customers
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic vehicles

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