Hyundai

Hyundai Repair Questions? Ask a Mechanic for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Hyundai

2012 elantra am/fm/xm/cd/mps/Bluetooth radio ramdonly shuts

Customer Question
off and sometimes pwrs back...
2012 elantra am/fm/xm/cd/mps/Bluetooth radio ramdonly shuts off and sometimes pwrs back on when the engine is running. radio works fine when key is turned to acc or on(and the engine not working) the unit does not loose presents or and always pwrs back up to the channel it was on when it powered down.
JA: Sometimes things that you think will be really complicated end up being easy to fix with Hyundai. The Hyundai Mechanic I'm going to connect you with knows all the tricks and shortcuts. Are you hoping to fix this yourself?
Customer: yes. I have a subscription to all data and was about to trouble shoot the wiring using a test lifht. I am concwerned because a friend mentioned thst I wopuld need a radio code to restet the radio once I disconnect the the wire harness froin the basck iof the unit
JA: Great! What have you tried so far? No, I use streaming services like Pandora.
Customer: I have removed the radio and made sure that the connector into the unit was in tight. no improvement
JA: Is there anything else important you think the Hyundai Mechanic should know about your Hyundai?
Customer: no other issues
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Hyundai Mechanic about your situation and then connect you two.
Submitted: 1 year ago.Category: Hyundai
Show More
Show Less
Ask Your Own Hyundai Question
Answered in 8 hours by:
5/23/2016
Hyundai Mechanic: Andrew Martin,
 replied 1 year ago
Andrew Martin
Category: Hyundai
Satisfied Customers: 321
Experience: Technician at Wile Hyundai
Verified
Hello, is this a navigation unit or a regular radio?
Ask Your Own Hyundai Question
Customer reply replied 1 year ago
no, just a radio.
Customer reply replied 1 year ago
sorry I didn't get back earlier. I work third shift and just got home.
Customer reply replied 1 year ago
you have charged me $20. where is my answer?
Customer reply replied 1 year ago
am I charged another $20?
Hyundai Mechanic: sprinkles08, ASE Certified Technician replied 1 year ago
sprinkles08
sprinkles08, ASE Certified Technician
Category: Hyundai
Satisfied Customers: 23,261
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience
Verified
Hello and welcome to JustAnswer!What you'll need to do is monitor the two switched power feeds to see if either one of them is being lost. If one is being lost then we can investigate from there, if they are present at the time the radio turns off then the problem is internal in the radio.Backprobing at the radio connector with it plugged in and using an incandescent test light for testing you'll need to test the power feeds on the brown wire in pin 7 and the blue wire in pin 11.
Ask Your Own Hyundai Question
Customer reply replied 1 year ago
good evening sprinkles. Sorry I didn't get back earlier. I figured that checking the connectors first would be a good place to start. Using the Aldata printouts, I used the ground on pin 24. I check for voltage on pin 7 brown and had pwr in acc, on and with engine running. I then did the same for pin 11. I notice that pin 11 is not blue. not sure why the color was diff but I went with the diagram of the connector. there was the same pwr results on pin 11 also. I then did the same test with the connectors plugged into the radio. same results. At this point I am leaning on its the radio. I don't think it makes sense to tear into that device. Would still like to know what in the unit is causing the power interruption. I have noticed that when I shut off the engine, I hear a click coming from the dash in the area of the radio just before the radio pwrs back on in either acc or on. I am thinking that this is a relay that allows the unit to pwr back on.. I wonder if there is a relay or a surge protection device in the unit that prevents a surge when the engine is started. The owner's manual warns against having devices plugged into the power jacks when you start the vehicle to prevent possible power surges from harming the device. Any other areas I should check before I order a new radio?
Hyundai Mechanic: sprinkles08, ASE Certified Technician replied 1 year ago
Were the tests done at the time the radio was working correctly or while it was not working? You'd need to verify the power feeds are present at the time it isn't working, and if ok then the radio will need to be replaced.
Ask Your Own Hyundai Question
Customer reply replied 1 year ago
pwr was available on the leads even when the radio was not working.
Hyundai Mechanic: sprinkles08, ASE Certified Technician replied 1 year ago
That does indicate internal failure of the radio then.
Ask Your Own Hyundai Question
Ask sprinkles08 Your Own Question
sprinkles08
sprinkles08
sprinkles08, ASE Certified Technician
Category: Hyundai
Satisfied Customers: 23,261
23,261 Satisfied Customers
Experience: ASE Master and Advanced level certified. Factory trained with 17 years dealership experience

sprinkles08 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

I would (and have) recommend your site to others I was quite satisfied with the quality of the information received, the professional with whom I interacted, and the quick response time. Thanks, and be sure that I'll be back whenever I need a question answered in a hurry.

Stephanie PElm City, NC

used your service this weekend with "Trecers" help. thank you ,thank you, thank you. replaced an A/C fan motor. Local Auto Zone had part. $15.00 "tracer" fee and $40.00 for parts, I saved several hundreds of dollers at a shop. i will recommend you and use you in the future.

David L.Richmond, TX

9 dollars, 2 hours of my time, and I drove away. Your diagnosis was right on the mark. Thank you so much.

PhilMarysville, CA

Lurch. Thank you very much. I had real doubts about this website but your promptness of response, quick followup and to the point answer with picture was incredible.

CharlesWalnut Creek, CA

As a single woman, I really appreciate an excellent and affordable opinion.
Thank you Geordie, I will not hesitate to contact justanswer in the future!

SueCharleston, WV

Another great insight to what may be the problem. I will have my mechanic take a look at it tomorrow. Thanks again, Frank...you do indeed know your stuff.

JimCastleberry, FL

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

< Previous | Next >

Meet the Experts:

George H.

George H.

Hyundai Technician

2,104 satisfied customers

Hyundai Gold certified, ASE Master tech 15+ years

Ron Z.

Ron Z.

- Hyundai Tech -

634 satisfied customers

18+yrs experience. State Inspector and Hyundai Diagnostics

Chris (aka- Moose)

Chris (aka- Moose)

Technician

570 satisfied customers

16 years of experience

K. Wiggins

K. Wiggins

ASE Certified Technician

342 satisfied customers

ASE Certified Technician, Associates Degree in Automotive Technology, 15+ years in the trade

Mike Kelly

Mike Kelly

Hyundai Mechanic

259 satisfied customers

17 years experience as an auto mechanic, foreign and domestic. 5 years running my own repair business.

Daniel

Daniel

Hyundai Technician

247 satisfied customers

Hyundai technician

Tim Mohr

Tim Mohr

ASE MASTER

237 satisfied customers

30 YEARS EXPERIENCE, FORIEGN AND DOMESTIC, GAS AND DIESEL

< Previous | Next >

Related Hyundai Questions
I am having more than usual vibration when the car is
I am having more than usual vibration when the car is in-gear-at-idle … read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
2011 sunroof won't shut seams to get stack when around half
2011 sunroof won't shut seams to get stack when around half way closed. … read more
sprinkles08
sprinkles08
ASE Certified Technician
23,261 satisfied customers
When I am in a low gear let's say 1st my car almost redlines
When I am in a low gear let's say 1st my car almost redlines and I barely hit the gas pedal … read more
Pete
Pete
Independent Auto Technician
Vocational, Technical or Trade Scho
138 satisfied customers
2007 4 cylinder Hyundai Sonata: No brake lights at all,
2007 4 cylinder Hyundai Sonata: No brake lights at all, including high mount. Checked fuses, replaced switch on brake pedal. Nothing.… read more
baddad1
baddad1
technician
High School or GED
5 satisfied customers
Engine light is on and off again and again. 2096. 2011.
engine light is on and off again and again JA: Has your vehicle stalled? Has anyone run a diagnostic test to pull the trouble code? Customer: 2096 JA: What is the model/year of your Hyundai? Customer:… read more
Dan
Dan
Automotive Technician
Vocational, Technical or Trade Scho
25 satisfied customers
Our original remote fob is fading so i purchased two new
Our original remote fob is fading so i purchased two new ones online only to find the box doesn't have a switch. How do I program the remotes? … read more
David Craig
David Craig
OWNER/MECHANIC
Associates
3,938 satisfied customers
Santa Fe 2003. Motor hood is locked. The latch of the motor
Santa Fe 2003. Motor hood is locked.The latch of the motor hood can not be released by pulling the lever. Likely the cable is broken.How can I open the motor hood? Is there an emergency mechanism to o… read more
Mechanic01
Mechanic01
1,160 satisfied customers
While parked in the garage, I've noticed an small oil leak
While parked in the garage, I've noticed an small oil leak under the right front. Do you know what it might be? … read more
3pac2222
3pac2222
nissan master auto tech
Associate Degree
2 satisfied customers
I HAVE A 2015 ELANTRA AND AM THINKING ABOUT INSTALLING A
I HAVE A 2015 ELANTRA AND AM THINKING ABOUT INSTALLING A BACKUP CAMERA. iS THIS POSSIBLE AND IF SO WHAT IS THE APPROMATE COST INSTALLED?THANKYOU.***@******.***… read more
AMEDEE
AMEDEE
AUTOMOTIVE TECHNICIAN
Vocational, Technical or Trade Scho
9,105 satisfied customers
I have a 2010 hyundai elantra the left side power windows do
i have a 2010 hyundai elantra the left side power windows do not work( driver and passenger). the right sides work fine. the left rear window works from the left rear door switch but not from the mast… read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,012 satisfied customers
I am only getting heat on the drivers side passenger side is
I am only getting heat on the drivers side passenger side is cold air … read more
Ron Z.
Ron Z.
- Hyundai Tech -
Vocational, Technical or Trade Scho
634 satisfied customers
My car started smoking when I tried to start it. I checked
I checked the coolant and oil, both are fine. The miles are … read more
Peter Bagley
Peter Bagley
master technition
Vocational, Technical or Trade School
908 satisfied customers
2912 tuscon remote died daughter opened car with key but wil
hi 2912 tuscon remote died daughter opened car with key but wil not start, alarm goes off she is pregnant abd alone right now withthe car … read more
sprinkles08
sprinkles08
ASE Certified Technician
23,261 satisfied customers
My daughter has a 2007 Hyundai Accent automatic. The car
Hello, my daughter has a 2007 Hyundai Accent automatic. The car will not crank and the lights won't come on. Seems like the battery is dead but it is not. It would start with a boost for a couple of d… read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,012 satisfied customers
Have a 2017 Hyundai Veloster RATTLES under my feet while
Have a 2017 Hyundai Veloster RATTLES under my feet while driving slowly or over speed bumps . Told by dealer it's the DCT. Very loud. Cannot imagine leaving such a flaw. Some owners with DCT HAVE NEVE… read more
davehop
davehop
Diagnostic Technician
Ford Master Certified Technician
1,171 satisfied customers
My car dies sometimes. This Problem started since a couple
My car dies sometimes.This Problem started since a couple of years. It happened once every 2 or 3 months (average). I replaced plug sparks + fuel pump + air filter and still exist. No check engines si… read more
Chad Farhat
Chad Farhat
Owner
Associate Degree
4,012 satisfied customers
Steering very hard to move in hyundai xcent. But mechanic
steering very hard to move in hyundai xcent JA: Have you checked the fluids? Customer: but mechanic telling torque sensor defective JA: What is the model/year of your Hyundai? Customer: 2013 JA: Are y… read more
davehop
davehop
Diagnostic Technician
Ford Master Certified Technician
1,171 satisfied customers
Check engine light came on a car run very rough when you try
check engine light came on a car run very rough when you try to accelerate. … read more
Ron Z.
Ron Z.
- Hyundai Tech -
Vocational, Technical or Trade Scho
634 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x