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Having trouble with installing my RTH 7560E. 1 hour. There…

Customer Question
Having trouble with installing...

Having trouble with installing my RTH 7560E

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

1 hour

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

There was a jumper on the old unit but didn’t seem to be connected on one end. Also the 5th wire (light blue) was never connected. It’s just sitting behind the sheet rock. Wasnl

Contractor's Assistant: Did you double-check the thermostat? And what about the unit's filters?

Filter is fine. System was running.

Submitted: 2 months ago.Category: HVAC
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Answered in 5 minutes by:
5/27/2018
HVAC Technician: Daniel Plourde, HVAC Technician replied 2 months ago
Daniel Plourde
Daniel Plourde, HVAC Technician
Category: HVAC
Satisfied Customers: 464
Experience: I've been in the HVAC buisness since 2008 working on residential, commercial, and industrial buildings
Verified

hi i am dan i can help you with this.did you connect the new thermostat the same way as the old one and have you tried running the system with the new thermostat?

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Customer reply replied 2 months ago
I hooked it up as close as I could. Didn’t use a jumper. Tried to run the system but no success
Customer reply replied 2 months ago
No call yet
HVAC Technician: Daniel Plourde, HVAC Technician replied 2 months ago

can you describe how you wired it what wires are on what terminals and what terminals were they on the old thermostat also if you have a picture of how it is wired that will help too, you can add it by clicking the add files button

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Customer reply replied 2 months ago
Green to green White to white yellow to yellow RH to R.
HVAC Technician: Daniel Plourde, HVAC Technician replied 2 months ago

ok when you try to run they system did you try it in heat and a/c mode and try turning the fan to on mode and does the furnace do anything?

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Customer reply replied 2 months ago
I’ve been charged 3 times.
Customer reply replied 2 months ago
Help. I’ve been charged three times. 5, 23 and 24 dollars. Call me and tell me what’s going on please
Customer reply replied 2 months ago
O
HVAC Technician: Daniel Plourde, HVAC Technician replied 2 months ago

i do not handle any site issues or payment questions. you will need to contact customer support for that issue. i am here to help you with your hvac problems.

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Customer reply replied 2 months ago
This is crazy. What’s that number?
HVAC Technician: Daniel Plourde, HVAC Technician replied 2 months ago

http://ww2.justanswer.com/help

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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