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Help we are trying to install a new thermostat...the fan…

Customer Question
Help we are trying...

Help we are trying to install a new thermostat...the fan stays on. The unit only runs for a couple of seconds and blow hot air.

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

The filter is clean. Do you mean the set up settings.

Contractor's Assistant: Do you plan on doing the work yourself?

We have been.

Contractor's Assistant: Anything else we should know to help you best?

Settings, do you mean the st up settings.

Submitted: 2 months ago.Category: HVAC
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Answered in 6 hours by:
5/26/2018
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago
gotoman for ac
gotoman for ac, HVAC Technician
Category: HVAC
Satisfied Customers: 5,358
Experience: 51 years of experience install design and repair of all makes and models of AC
Verified

Sorry about wait. What is make and model number of thermostat. Russ

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Customer reply replied 2 months ago
Honeywell 4shp16lt136p-2
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

I am back. Take photo of the thermostat wiring terminals and attach. Did you go into installer setup and set unit for equipment. Russ

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HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

That number was number of system. Need thermostat number.

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Customer reply replied 2 months ago
Model Thm5421c
Customer reply replied 2 months ago
No,instructions said thermostat was preprogrammed and ready to go
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

I need to opt out another Expert will pick up question.

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Customer reply replied 2 months ago
Ok...thanks.
HVAC Technician: Bill, HVAC Technician replied 2 months ago
Bill
Bill, HVAC Technician
Category: HVAC
Satisfied Customers: 114
Experience: Service Mgr
Verified

hello,

I see that the model number is ***** an interface between the thermostat and furnace.

So you have furnace...wires run to the interface (number you gave) and then to thermostat...which is what you are replacing.

So what is the thermostat model you are installing?

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Customer reply replied 2 months ago
Vision pro IAQ
G2d95bt080v16-1b
There are so many model numbers . I hope some this is correct. I texted other numbers this site before.
HVAC Technician: Bill, HVAC Technician replied 2 months ago

Ok have you removed the front cover of the interface box to see what terminals the wires to the thermostat are on?

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Customer reply replied 2 months ago
you received picture?
Customer reply replied 2 months ago
We did try to go thru the installer set up. But could not get to it, to figure it out.
HVAC Technician: Bill, HVAC Technician replied 2 months ago

do you have this box shown HERE

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Customer reply replied 2 months ago
Senfing pictures.
HVAC Technician: Bill, HVAC Technician replied 2 months ago

also note that the link I sent of the interface box has an entire list of installation instructions you can look at also.

Waiting on pics

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Customer reply replied 2 months ago
FYI. We are only trying install a new thermostat not the unit by the furnace.
Customer reply replied 2 months ago
No pictures yet.
Customer reply replied 2 months ago
No longer will be needing services,not at all happy with "just answer".
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

Billy sent you a link.

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Customer reply replied 2 months ago
Last message from Bill was he was waiting for pics
HVAC Technician: gotoman for ac, HVAC Technician replied 2 months ago

OK

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