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I have a gas fireplace the pilot light is on but can’t get…

Customer Question
I have a Johnson...

I have a Johnson gas fireplace the pilot light is on but can’t get the fireplace to go on

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Johnson

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, I’ve just added a remote

Contractor's Assistant: Anything else we should know to help you best?

Not that I can thing of

Submitted: 3 months ago.Category: HVAC
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Answered in 1 minute by:
4/1/2018
HVAC Technician: HVAC Guru, HVAC TECH replied 3 months ago
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 18,712
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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HVAC Technician: HVAC Guru, HVAC TECH replied 3 months ago

Do you have it wired correctly and do you have the gas valve set to ON on the gas valve for the unit. Make sure it is not just still on pilot.

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HVAC Technician: HVAC Guru, HVAC TECH replied 3 months ago

DOes it work without the remote?

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Customer reply replied 3 months ago
No, I've taken the remote off and it wouldn't start. The pilot light stayed on
HVAC Technician: HVAC Guru, HVAC TECH replied 3 months ago

Did you have just an ON/OFF switch

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Customer reply replied 3 months ago
I’ve tried it both ways
HVAC Technician: HVAC Guru, HVAC TECH replied 3 months ago

If you jumper across the TH to TP terminals at the valve does it light up?

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