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In atemting to heat the hot water tak the furnce flames up…

Customer Question
In atemting to heat...

In atemting to heat the hot water tak the furnce flames up as normal but only stays lit for about 15 seconds then shuts down. this can be repeated time after time?

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

Have not changed the settings, did not know there where filters. where are they on XEB-4, Ser ####-##-####

Contractor's Assistant: Do you plan on doing the work yourself?

I would like to try

Contractor's Assistant: Anything else we should know to help you best?

It worked as normal as of this morning. Checked propane level, tank is 3/4

Submitted: 4 months ago.Category: HVAC
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
What is my wait time?
Customer reply replied 4 months ago
going to sleep soon
Answered in 8 hours by:
3/16/2018
HVAC Technician: Rick, HVAC Supervisor replied 4 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,405
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Do you still need help? If so does this only happen when heating DHW not for central/space heat?

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Customer reply replied 4 months ago
All boiler activity
HVAC Technician: Rick, HVAC Supervisor replied 3 months ago

Try cleaning off the pilot electrode with fine sandpaper. The electrode doubles as a flame sensor.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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