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I installed a new thermostat but all that comes on is the…

Customer Question
I installed a new...

I installed a new thermostat but all that comes on is the fan no heat

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

What settings and what filters

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

I don't think so

Submitted: 3 months ago.Category: HVAC
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Answered in 1 minute by:
3/13/2018
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago
BillyHvac
BillyHvac, Journeyman HVAC Tech
Category: HVAC
Satisfied Customers: 23,086
Experience: Endorsed for unlimited heating, cooling, oil burners, boilers, refrigeration, hydronics
Verified

Hello,

My name is Billy.

Please disregard computer generated phone offers as that option is not currently available.

Is the blower running nonstop? Was furnace power turned off before swapping?

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Customer reply replied 3 months ago
No turned the power off
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

Ok what color wire did you put on what terminal?

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Customer reply replied 3 months ago
Blue on b ...green on g ...white on w and red on r
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

Thank you.

I am betting the blue actually goes on Y. You dont have a yellow wire and in the absence of yellow, blue is used.

Move the blue to Y terminal and test.

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Customer reply replied 3 months ago
Switched but just the fan still with cold air
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

is this a gas furnace with ac?

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Customer reply replied 3 months ago
It's gas no a forced hot air
Customer reply replied 3 months ago
No ac
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

furnace only?

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Customer reply replied 3 months ago
it sounds like it kicked in but still cold air
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

What is the new thermostat model number?

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Customer reply replied 3 months ago
Rth221b
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

for heat only (gas furnace) this thermostat only needs 2 wires...R terminal and W terminal. The G and Y are for ac if you had it.

If you take the red wire and the white wire and just twist direct together...do you get heat?

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HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

Then put red on R and white on W.

Try again as a test and let me know result

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Customer reply replied 3 months ago
Actually it's still blowing cold air
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

ok if red is twisted to white directly...it is not a thermostat issue. Red to white direct bypasses the thermostat.

Can you go to furnace and tell me if flame on

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Customer reply replied 3 months ago
Where's the flame
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

can you post a pic of your furnace?

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Customer reply replied 3 months ago
There they are
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

downloading now just a moment

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HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago
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HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

was furnace working properly before the change?

In old thermostat what color was on what terminal?

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Customer reply replied 3 months ago
it was calling for heat then shutting off in like a min.....red on rh .... Blue on b..g on green and white on w
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

do you mind removing the doors off the furnace ?

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Customer reply replied 3 months ago
Ok they are off
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

thank you, ***** ***** you post a picture of the circuit board in bottom?

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HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

is that a piece of plastic on the wiring?

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Customer reply replied 3 months ago
It was just removed it
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

is there anything like that inside the blower wheel?

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Customer reply replied 3 months ago
No
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

ok,

on that circuit board....there are terminals like at the thermostat....can you see the thermostat wire and it attaches?

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Customer reply replied 3 months ago
In not sure what I'm looking for
HVAC Technician: BillyHvac, Journeyman HVAC Tech replied 3 months ago

I would circle but the board pic does not show me the left edge or bottom.

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HVAC Technician: Regan Land, HVAC Technician replied 3 months ago
Regan Land
Regan Land, HVAC Technician
Category: HVAC
Satisfied Customers: 768
Experience: Over 20 years of experience, NATE Certified, Licensed HVAC Contractor, Certified IAQ Specialist
Verified

Hello, my name is ***** ***** It looks like Billy had to log off, so he opened this up to me. I'd like to revisit something you did before... you say that when you connect red and white wires together at thermostat that the heat comes on, correct? What brand was the old thermostat?

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