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My thermostat is stuck on 78°. I can't find my operation…

Customer Question
My thermostat is stuck...

My thermostat is stuck on 78°. I can't find my operation manual.

Contractor's Assistant: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?

The thermostat

Contractor's Assistant: Do you plan on doing the work yourself?

Don't know

Contractor's Assistant: Anything else we should know to help you best?

Can I speak to a technician?

Submitted: 4 months ago.Category: HVAC
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Answered in 2 minutes by:
3/12/2018
HVAC Technician: airheatman, HVAC Technician replied 4 months ago
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 9,175
Experience: Furnace, A/C and heat pump specialist.
Verified

Can you remove front cover from thermostat and get me the model number?

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Customer reply replied 4 months ago
Model# ***** - 1801
Customer reply replied 4 months ago
Is there a phone# ***** can call to speak to someone?
HVAC Technician: airheatman, HVAC Technician replied 4 months ago

Here is a link to the user guide. Make sure HEAT or COOL is selected and then try to press plus or minus and see if temp setpoint changes.

https://customer.honeywell.com/resources/Techlit/TechLitDocuments/33-00000s/33-00188EFS.pdf

the website will be offering a live phone call for an additional fee. Due to my current work load and responsibilities I may not be available for the live phone call .Please note that there is an additional cost for the service and if a technician calls it may be a different technician. However we can continue here as long as needed .

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Customer reply replied 4 months ago
I can't find the "Call me" button.
HVAC Technician: airheatman, HVAC Technician replied 4 months ago

UNable to take call .

Here is a link to the user guide. Make sure HEAT or COOL is selected and then try to press plus or minus and see if temp setpoint changes.

https://customer.honeywell.com/resources/Techlit/TechLitDocuments/33-00000s/33-00188EFS.pdf

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