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Our carrier infinity says "system malfunction". The fan is…

Our carrier infinity says...

Our carrier infinity says "system malfunction". The fan is working but it is not cool. I went to the attic and changed the filter but code is still there. What does this mean?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

We just got the code about 3 hours ago. AC set for 68 degrees but house temp is showing 76 degrees

Contractor's Assistant: Do you plan on doing the work yourself?

Well, I am hoping that changing the filter will be it. I was due to change the filter tomorrow

Contractor's Assistant: Anything else we should know to help you best?

No, that's it

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Answered in 4 minutes by:
1/21/2018
HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 18,391
Experience: 20yrs in the HVAC industry with certificates and degrees.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Does it say what malfunction code it is?

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Customer reply replied 4 months ago
No, how do I get that code?

Hold down the side button for 3 seconds to see the code

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Customer reply replied 4 months ago
The right or left side?

Should be the right side button

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Customer reply replied 4 months ago
No code. Just says
Mode cool
AC off
Fan on

Try the left side button

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Customer reply replied 4 months ago
Says filter 0% used.
Customer reply replied 4 months ago
Are you there?

To check current system status.

1. Press the right side button. This will display the current active system faults.

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Customer reply replied 4 months ago
From the top of unit, there are 5 buttons on the right side.
Top one has a fan symbol
2nd one shows status
3rd is heat red
4th is blue cool
5th one is OFF
Which one?

It should be the Status button.

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Customer reply replied 4 months ago
Your answer is not specific enough. I told you what happens when I push status button. I’m really not getting the answer of how to check code. Can you help me?

What is the exact model of the thermostat?

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Customer reply replied 4 months ago
Carrier Infinity system
Customer reply replied 4 months ago
I just went to Youtube. I am supposed to hold in the advanced button for 10 seconds to get codes. Please refund my money now.
Customer reply replied 4 months ago
Im not really getting any help here. I want my credit card credited for the entire amount.

OK no problem

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Yes no problem I needed the model of infinity unit to get you the right code info take care.

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Customer reply replied 4 months ago
In my initial message I said it was a carrier infinity. Fine, just as long as I get a credit for the $5 plus $23 so I should have no charge at all on my credit card.

There is more than one infinity thermostat that is why I was asking, you got the direction you needed for free so take care.

HVAC Guru
HVAC Guru, HVAC TECH
Category: HVAC
Satisfied Customers: 18,391
Experience: 20yrs in the HVAC industry with certificates and degrees.
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HVAC Guru
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Satisfied Customers: 18,391
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Experience: 20yrs in the HVAC industry with certificates and degrees.

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