HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I cannot find ANY installation videos that match my

Customer Question
Hi....I cannot find ANY...

Hi....I cannot find ANY installation videos that match my Honeywell RTH22B thermostat that I just bought. I don't understand how to get the wires into the black part

Contractor's Assistant: Just to clarify, do you think this is a larger HVAC problem, or something specific to the thermostat?

I am trying to replace my old, 2 wire thermostat. I understand where the wires go but don't understand how to get them in there. all the videos have you putting the wire in and screwing it tight. the thermostat I bought does not have screws

Contractor's Assistant: Do you plan on doing the work yourself?

Trying. and it's getting cold in here

Contractor's Assistant: Anything else we should know to help you best?

Only that I am INCREDIBLY frustrated right now sorry

Submitted: 6 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 6 minutes by:
1/19/2018
HVAC Technician: David Bowden, General Contractor replied 6 months ago
David Bowden
David Bowden, General Contractor
Category: HVAC
Satisfied Customers: 1,309
Experience: Owner at Floridaco
Verified

H​ave you separated the backing plate from the thermostat? These are 2 piece units that need to be separated before installing the 2 halves.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
I actually have the back plate for the new thermostate installed. I just can't figure out how to get the wires into the new one.
HVAC Technician: David Bowden, General Contractor replied 6 months ago

O​k I can assist you on this, I understand how they can be frustrating at times. If you can upload a photo I so I can see what you have so far that would be helpful and I can better explain the necessary steps.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
the back plate is installed. there is a u shaped wire in the new thermostat where I would put the "R" wire. I cannot figure out how to get the wire in the "r" and the "W". It's not easy because it is not mounted on the wall. You have to try to get the wires in the correct holes.
Customer reply replied 6 months ago
are you there?
HVAC Technician: David Bowden, General Contractor replied 6 months ago

O​k these mounts should have little screw heads on them like the size of eyeglasses. If you back the screws out just enough you should be able to insert the wires and then tighten them down so the are secured.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
that't the problem. there are no screw heads. all the videos for this model show screw heads. there are not any. its just a black plastic "box" that you pull forward and slide the wires into. BUT I can't slide the wire in because there is a u shaped wire in one of the 2 holes that I need to use
HVAC Technician: David Bowden, General Contractor replied 6 months ago

O​k please forward a photo so I can see what you have. If this is a snap in type (installation manual shows screws) then there is usually a spring release you may need to depress in order to get the wires into.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
can I forward form my phone to an e-mail or text it?
HVAC Technician: David Bowden, General Contractor replied 6 months ago

That wire is a jumper wire

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 6 months ago

Yes email or text is fine, however I do not see any contact info listed?

Ask Your Own HVAC Question
Customer reply replied 6 months ago
for me? I will send it to you via email. what is the e-mail address
HVAC Technician: David Bowden, General Contractor replied 6 months ago

Sorry we are not allowed to provide personal emails, so it would need to be the other way.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
text me at(###) ###-####and I will try sending.
HVAC Technician: David Bowden, General Contractor replied 6 months ago

Ok

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 6 months ago

Did you receive text?

Ask Your Own HVAC Question
Customer reply replied 6 months ago
pics are sending
Customer reply replied 6 months ago
did you get them? says they sent
HVAC Technician: David Bowden, General Contractor replied 6 months ago

Ok I see the problem. The black connection block came apart and is locked into the front. The screws are on the other side of the black block. Basically the thermostat is defective and should be returned for a replacement thermostat. I recommend before leaving the store to make sure you have a good thermostat by opening up the package and making sure.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
you know, it even shows in the instruction manual that came with the thermostat that there are screws that you tighten down after you put the wires in. This thing does not have any screws. am I supposed to that the u shaped wire out of those holes? if so, how? I tried and it isn't moving. I am freezing. it is 20 degrees outside and heat has been off for going on 2 hours.
HVAC Technician: David Bowden, General Contractor replied 6 months ago

I understand Amy, but the thermostat is faulty. The part you need has separated inside the 2 halves of the thermostat, it needs to be returned.

Ask Your Own HVAC Question
Customer reply replied 6 months ago
how is that possible? the mounting plate separates, they show that in the instructions. there is no way the black connector parts would stay on the mounting plates.
HVAC Technician: David Bowden, General Contractor replied 6 months ago

It does and should, but somehow this came apart or was not installed correctly, this is why you are fighting with it. The screws are on the front side of that black block you can see the ends of them in the photo you sent me. I can help you restore heat temporarily until you get it replaced.

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 6 months ago

One of the goals here at Just Answer, is to provide each customer with the best experience possible and for the experts to earn a 5 Star Rating based on their responses, recommendations, and professionalism, when answering questions. If I have achieved that goal for this question, please take a few moments to rate my service and select the 5 Stars before logging out.

It has been my pleasure providing an answer for you today, however if additional service is needed, please use the reply box to let me know and I will respond back once I have the requested information.

Enjoy the rest of your day,

Dave

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 6 months ago

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on January 19, 2018 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 5 months ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 4 months ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 3 months ago

I do apologize for these continuing follow-up messages, however since this question remains open and will only close out once the rating portion has been completed by you. Please assist me by taking a few moments to fulfill the rating requirement and this will satisfy the system.

Thank you so much, I sincerely ***** *****

Best,

Dave

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 2 months ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 1 month ago

Hello... As part of our continuous follow up procedures, every open question requires it to be closed out once it has gone past a reasonable time, and that the expert has provided an answer that should have helped resolve your question. This can be done simply by completing the 5 Star Rating once it appears. If you still require assistance or have additional questions, you can let the expert know by replying to this posting that you still need their advice and recommendations.

Thank you,

Dave

Ask Your Own HVAC Question
HVAC Technician: David Bowden, General Contractor replied 13 days ago

Hello… I am sorry to keep bothering you however this question has been open for so long yet remains incomplete due to no action or responses received from you to indicate this matter has been resolved. The question can be closed out by either letting me know through this email that you are no longer in need of assistance, or by completing the 5 Star Rating. I thank you for supporting this request.

Best,

Dave

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask David Bowden Your Own Question
David Bowden
David Bowden
David Bowden, General Contractor
Category: HVAC
Satisfied Customers: 1,309
1,309 Satisfied Customers
Experience: Owner at Floridaco

David Bowden is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,634 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
I have a new mears model 612 thermostat. I am trying to
I have a new mears model 612 thermostat. I am trying to install. I just found two sets of separate wires. One set comes from the power box the other I believe go to the electric base board heat unit. … read more
Iohn Keffer
Iohn Keffer
HVAC Tech
Associate Degree
74 satisfied customers
I am trying to change my lennox signaturestat therm to a new
i am trying to change my lennox signaturestat therm to a new honeywell wi fi model. I just took off the faceplate but cannot see anything to release the wires and disconnect them from the unit. there … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Two extra wires on thermastat (black and white) not labeled
two extra wires on thermastat (black and white) not labeled but not sure where to put on my new thermastat … read more
HvacmanSean
HvacmanSean
Owner
HVAC
233 satisfied customers
I have a National Comfort product heat pump w/backup heat. I
I have a National Comfort product heat pump w/backup heat. I am trying to hook a Honeywell RTH2510 thermostat to it, but the wires from one to the other do not match up. Not sure where to put the wire… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I've now purchased a Honeywell Prestige HD Comfort
I've now purchased a Honeywell Prestige HD Comfort System to replace my Honeywell TH8320U, since the Honeywell 9000 didn't work for dual fuel. I've attached a better picture to show how my previous HV… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
Have bought new Honeywell 7day programmable thermostat
have bought new Honeywell 7day programmable thermostat modlr69071 wireing doesn't match and instructions don't help much ,the one wire I don't understand is a brown wire hooked to x term on old therm.… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I'm trying to install a new wifi thermostat - I have extra
I'm trying to install a new wifi thermostat - I have extra wires and don't know how to alternately wire the new thermostat… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I am considering buying a Honeywell WiFi thermostat version
I am considering buying a Honeywell WiFi thermostat version TH9320WF5003. Honeywell tech support was not help for me except to tell me that it will work with my systems. I have two heat pumps - don't … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I currently have a White Rodgers 1F56-361 thermostat and i
I currently have a White Rodgers 1F56-361 thermostat and i am trying to replace it with a honeywell RTH6400 programmable thermostat. The issue is I cannot seperate the wall plate from the faceplate to… read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have an old round honeywell thermostat and wanted to replace
I have an old round honeywell thermostat and wanted to replace it with a programmable. I was told to match the labels in the old system with the labels on the new. What labels. I have a black wire and… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Im trying to install a Honeywell RLV430 thermostat for my
I'm trying to install a Honeywell RLV430 thermostat for my baseboard heater. The old thermostat has 4 wires -- two red wires at the top and two black wires at the bottom. It also has a copper wire, wh… read more
Mark Henley
Mark Henley
HVAC Controls DDC
3,209 satisfied customers
I just bought a honeywell RTH3100C Thermostat I have 4 wires
I just bought a honeywell RTH3100C Thermostat I have 4 wires White, Red, Green, Yellow,I wired the thermostat white to Aux jumped to E, the Yellow to Y,Green to G,Red to R, the honeywell thermostat is… read more
Richard
Richard
District Technical Manager
Vocational, Technical or Trade Scho
1,416 satisfied customers
I am a homeowner and I just purchased a Honeywell RTH110B thermostat
I am a homeowner and I just purchased a Honeywell RTH110B thermostat for my existing heating system. I am having difficulty installing the wires. Can someone help me?… read more
M Oglesby
M Oglesby
Vocational, Technical or Trade Scho
2,010 satisfied customers
Hello i recently bought an ace brand thermostat that i am trying
Hello i recently bought an ace brand thermostat that i am trying to install in place of an old honeywell one. the ace one has two red wires labeled in L1 and L2 and two black ones labeled out L1 and L… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I purchased a Honeywell RTH7500 series programmable thermostat
I purchased a Honeywell RTH7500 series programmable thermostat to replace my manual Trane thermostat. I have a heat pump with backup heat. of course the wires colors don't match. The wires installed o… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I am attempting to install a Honeywell thermostat , but cannot
I am attempting to install a Honeywell thermostat , but cannot figure out how to connect the wires to the screws, I have the manual but cannot understand it, since it is just illustrations, the CD doe… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
I am trying to replace an old Honeywell thermostat with the
I am trying to replace an old Honeywell thermostat with the RTH230b and I am unsure exactly where to put the wires. Do I stick them in front, just below the screws or do I put them in the top where th… read more
Kenton Guidry
Kenton Guidry
HVAC Technician
Vocational, Technical or Trade Scho
963 satisfied customers
I have an old Honeywell 55 Yrs I would like to replace with
I have an old Honeywell 55 Yrs I would like to replace with a programmable one. I have two wire hot neutral 120 volt. I'm having trouble finding one.… read more
Mark Henley
Mark Henley
HVAC Controls DDC
3,209 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x