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Customer Question
Are you offering to...

Are you offering to help me for free?

Contractor's Assistant: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

So if you don't solve the problem then the money is refunded?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Since this morning but I was at work all day. been working on it for about an hour this evening

Contractor's Assistant: Do you plan on doing the work yourself?

Only if it is as simple as turning on switches :-)

Contractor's Assistant: Anything else we should know to help you best?

Ruud power vent 2 water heater. I found the power strip it was plugged into turned off this morning. no hot water now I can't get the burner on I can get the spark to start a flame, briefly, but main burner doesn't ignite

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Water been working like a charm until I found the power strip turned off this morning it is now plugged directly into the outlet

Submitted: 1 month ago.Category: HVAC
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Answered in 29 minutes by:
1/9/2018
HVAC Technician: Phil, Mechanical Engineer replied 1 month ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6,938
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello. so far it sounds like a flame sensor issue, not fixable by flipping a switch... about the only thing I can help you with in this case is to locate a well rated Ruud service outfit in your area. If you want me to do that, tell me which direction you are from the center of the nearest town or city.

.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 1 month ago
I called a neighbor who is pretty handy. He took off some covers, rubbed a little dirt off, got it working.
Customer reply replied 1 month ago
I did it because this chat never started back up.
Customer reply replied 1 month ago
I am not satisfied with this experience and don't want to pay.
Customer reply replied 1 month ago
How do I use the 100% satisfaction guarantee for a refund?
Customer reply replied 1 month ago
My credit card has already been billed $28.00. I am not satisfied. I want a refund. Please tell me how do proceed.
Customer reply replied 1 month ago
I see at the top that if I pick 3 stars or higher it will credit the expert. So I have to give you 1 or 2 stars to get the refund?
HVAC Technician: Phil, Mechanical Engineer replied 1 month ago

I will put in a refund request for you

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Customer reply replied 1 month ago
Thank you
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6,938
6,938 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

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Phil

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Retired HVAC/ Electrical & Boiler contractor. Industrial

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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