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Hello, the flow switch may be stuck, turn on 3 hot water taps at once, and tell me if the water heater comes on or not.
Next I need the brand and model number of the water heater and its approximate age.
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Honeywell makes the thermostats, but not the large wall mounted water heater itself. I need the brand and model number of *that unit.
These are very complex systems, tell me if you have a multi meter or not, and about your other skills so I can coach you most effectively, this will *not be a simple push button repair.
Post back here when you get back home and want the phone call and I will submit our $25 premium service offer at that time