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My hot water heater is out. I held the button for 60

Customer Question
My hot water heater...

My hot water heater is out. I held the button for 60 seconds, it started to run, then stopped and the red lockout button came on again. I did it again and the same thing happened. There is another box about half way up on the tank that has a yellow light which says call for heat

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

Where is the filter?

Contractor's Assistant: Do you plan on doing the work yourself?

If it's not too complicated

Contractor's Assistant: Anything else we should know to help you best?

That's all I got

Submitted: 6 months ago.Category: HVAC
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Customer reply replied 6 months ago
It is a carlin ez temp 9000b.
Customer reply replied 6 months ago
I tried to reset the thermostat box, the one with the yellow light that reads "call for heat," but it wont reset
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 23 minutes by:
1/6/2018
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,411
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

This is an oil fired water heater? If so when is the last time the burner was tuned up?

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Customer reply replied 6 months ago
it is oil, and I would say about a year ago. The burner is working, just the how water tank is not
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago

The burner is running when you reset but its' not firing. So that's why you have no hot water. Sounds like it's time for another tuneup.

There seems to be an issue with your account please contact customer service if you want to talk. We can continue here if you like.

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Customer reply replied 6 months ago
But I have heat.
Customer reply replied 6 months ago
What does a tuneup involve? And I've gone longer without a tuneup and this has never happened.
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago

Do you have a boiler and a water heater (tank)? Tune up involves resetting burner parameters, replacing the nozzle, setting electrodes, checking burner components. Doesn't matter what happened in the past. Burner should be tuned up every year and your description indicates your's is out of adjustment which is why it's not firing

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Customer reply replied 6 months ago
I have a boiler and a water tank.
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago

Then my original answer still applies. You need a burner tech. Hitting the reset is all you can do

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Customer reply replied 6 months ago
thank you
HVAC Technician: Rick, HVAC Supervisor replied 6 months ago

You're welcome

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