HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

Jotul fireplace will not turn on. Could it be possible that…

Customer Question
Jotul fireplace will not...

Jotul fireplace will not turn on. Could it be possible that the gas line is frozen as it has been extremely cold here lately?

Contractor's Assistant: Just to clarify, what type of fireplace is this?

Jotul gf 100 dv II

Contractor's Assistant: Do you plan on doing the work yourself?

Serial number 001755

Contractor's Assistant: Anything else we should know to help you best?

It has been working well since the fall, this is the first time it happens. Pilot light is off.

Submitted: 6 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 3 minutes by:
1/3/2018
HVAC Technician: airheatman, HVAC Technician replied 6 months ago
airheatman
airheatman, HVAC Technician
Category: HVAC
Satisfied Customers: 9,175
Experience: Furnace, A/C and heat pump specialist.
Verified

It is indeed possible there is condensation in supply line that is frozen.Do you have any other gas appliances and if so do they work ok?

Ask Your Own HVAC Question
Customer reply replied 6 months ago
We have heated floors that work great and they are connected to gas also.
Customer reply replied 6 months ago
We aretrying to light it at the moment
HVAC Technician: airheatman, HVAC Technician replied 6 months ago

Let me know if it lights and we will go from here

Ask Your Own HVAC Question
Customer reply replied 6 months ago
Nothing is happening so far
HVAC Technician: airheatman, HVAC Technician replied 6 months ago

Is the igniter sparking?

Ask Your Own HVAC Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7,426
7,426 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

7,426 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,019 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
Jotul GF 200 DV II Lillehammer gas stove with say a remote;
Jotul GF 200 DV II Lillehammer gas stove with say a remote; how do you manually light stove without any reliance on electrical grid? … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Need a propane gas heat stove for small Air &. Sq Ft = 18x20
Need a propane gas heat stove for small Air B & B. Sq Ft = 18x20 (approx 400 sf). Debating between Jotul GF 200 DV II Lillehammer and the larger Jotul GF 300 DV IPI Allagash. My thoughts are that the … read more
Phil
Phil
Mechanical Engineer
7,426 satisfied customers
We have a Jotul GF 200. It has operated for 10 years. This
We have a Jotul GF 200. It has operated for 10 years. This winter, we noted that the pilot light stays lit, but as soon as you fire it up, after a few minutes, you hear a click and the whole system sh… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
We have a jotul gas fireplace in the house we bought that
we have a jotul gas fireplace in the house we bought that doesen't work the gas line is correct and the valve is on to the propane tank and tank is full.I can't get the pilot to light, … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Jotul Allagash GF 300 DV fireplace. The battery
I have a Jotul Allagash GF 300 DV fireplace. The battery compartment for the remote control has been damaged I assume by the heat and has cracked open. Tape won't hold it shut. Where can I find a repl… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a JOTUL GF 600 DV II It works fine on manual, but
I have a JOTUL GF 600 DV II It works fine on manual, but when you try to use the thermostat you hear it click but the stove will not respond. What part do I need to replace?… read more
Daniel Plourde
Daniel Plourde
plumbing, hvac technichian
Vocational, Technical or Trade School
454 satisfied customers
Jotul 100 DV II QT LP stove- pilot lights fine, when turned
Jotul 100 DV II QT LP stove- pilot lights fine, when turned on first time it ran for several hours, turned off for a week (it was warm). Next use, pilot lights, turn unit on, runs for 1-2 minutes and … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am having trouble getting my Jotul GF 400 DV natural gas
I am having trouble getting my Jotul GF 400 DV natural gas stove to work properly. I read your post from three years ago about a similar problem with the same stove. I changed the thermopile. The stov… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I need a user manual 3 classic DVNG Jotul Direct Vent Gas
I need a user manual for a 3 classic DVNG Jotul Direct Vent Gas Stove for my contractor to install and for the building permit… read more
Tim H
Tim H
Lead building engineer
Vocational, Technical or Trade Scho
1,922 satisfied customers
I have a Jotul gas fireplace that is in the house we have
I have a Jotul gas fireplace that is in the house we have just purchased. I am having difficulty lighting the fireplace and having it stay lite. I manage to get the pilot light lite, which wasn't very… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Re: Gas Stove type Jotul GF300 DV Pilot light is working.
Re: Gas Stove type Jotul GF300 DV Pilot light is working. Burner will not ignite when temperature is below set temperature on remote. Remote is working and I have put new batteries in the receiver con… read more
airheatman
airheatman
HVAC Technician
9,175 satisfied customers
,I have installed a gas stove in thr shed.The pilot lights
,I have installed a gas stove in thr shed.The pilot lights up but then goes out when I relaese it no matter how long it is held in.I just need to trace the problem.Can you help ?… read more
airheatman
airheatman
HVAC Technician
9,175 satisfied customers
have a Jotul GF 200 DV II Lillehammer. natural gas/ No problem
have a Jotul GF 200 DV II Lillehammer. natural gas/ No problem with pilot light or getting the flames to or 4. But everything shuts down in three or four minuites. Have 3 ft vertical exhaust to outsid… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Our JOTUL GI 450 DV Katahdin will sometimes start up and then
Our JOTUL GI 450 DV Katahdin will sometimes start up and then the flame will just die out for no apparent reason. It appears to run out of combustible air. The pilot light will go out as well. It can … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
Have a Jotul gas stove and it operates off a remote thermostat
Have a Jotul gas stove and it operates off a remote thermostat in same room. Pilot is lit but flame won't light. changed batteries in both the stove and remote. still getting just the pilot.… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
my Nordic jotul gf 100 will light up for 15 to 20 seconds then
my Nordic jotul gf 100 will light up for 15 to 20 seconds then it will make a click like sound and shutoff. the flame is a light blue color and very thin and I will relight the pilot and the pilot sta… read more
airheatman
airheatman
HVAC Technician
9,175 satisfied customers
our lilehammer stove is having and issue. Pilot lights. stays
our lilehammer stove is having and issue. Pilot lights. stays lit. no oder of gas. tern stove on with switch or thermostat and the flame lights up, not fully and the flame pulses and a gas oder occurs… read more
airheatman
airheatman
HVAC Technician
9,175 satisfied customers
I have a Jotul GF 300 DV. The pilot light will not stay on.
I have a Jotul GF 300 DV. The pilot light will not stay on. When I turn on the stove the stove will heat for about 5-10minutes and then the whole stove shuts off including the pilot light. This happen… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x