HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

I purchased my second Carrier heat pump on 9/9/15 from ARS…

Customer Question
My name is Eva...

My name is Eva ***** and I purchased my second Carrier heat pump on 9/9/15 from ARS in Pensacola, Florida. Not too long after I got the heat pump, they stopped servicing my area in Lillian, Alabama. I do have a local outfit providing service now, but they are terribly busy down in the Fort Morgan/Gulf Shores and Orange beach with the effects of the very cold weather we are experiencing now. I have asked them to help me adjust my heat since it is quite nippy in the house, and I do not know how to bring the temperature up to 70 degrees with the fancy gizmo that is on my wall. Might you have someone who could possibly walk me through the proper way to change the temperature setting, please?

Contractor's Assistant: Did you double-check the thermostat's settings? And what about the filters?

Yes, and the filters were changed on the first of the month.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, my animals would be of no help at all.

Contractor's Assistant: Anything else we should know to help you best?

If someone could help me by phone, I'd really appreciate it.

Submitted: 7 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 11 minutes by:
1/2/2018
HVAC Technician: Phil, Mechanical Engineer replied 7 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,794
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello, first some basics.... heat pumps do not work well in very very cold weather, and their back up can be a bit undersized as well, and if that is only a problem for a few days a year and the house does not get cooler 60 or 65F the general recommendation is to just live with it.

.

That said, tell me the temperature in your house, and the outside temperature, we can go from there without any time limits.

.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own HVAC Question
Customer reply replied 7 months ago
I do not have a fancy phone. I shall be using the one on the desk by my computer, but I shall carry it with me into the hall where the thermostat is located. All I need is to get the setting for heating up to 70. Normally it is set at 68. It is below this number now.
All I need is to be able to set it at 70 for now.
Customer reply replied 7 months ago
Please cancel my request then; the people who service my heat pump may be finishing up down at the shore by now; they will come when they are done there. Thank you. Eva
Customer reply replied 7 months ago
Please cancel the request for help. Thank you.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a hvac technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,794
9,794 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

9,794 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

1,024 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
My air conditioner is working periodically, but often the
My air conditioner is working periodically, but often the temperature rises well above the thermostat set point … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,794 satisfied customers
I've lost manual! What is the best way to set the heat pump
I've lost manual! What is the best way to set the heat pump and compressor stages to keep house the warmest? … read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,794 satisfied customers
I have a Trane XV90 DOWNFLOW Heating and Cooling Unit, and
I have a Trane XV90 DOWNFLOW Heating and Cooling Unit, and have experienced water in my ductwork. Is this coil carryover? It is 2 stage and I assume it slows down (coil velocity) to avoid carryover? W… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,794 satisfied customers
I have a Model FB4CNP060 Air Handler with a 7K heat kit. The
I have a Bryant Model FB4CNP060 Air Handler with a 7K heat kit. The air coming out of the vent seemed cool. I called the repairman and his notes are as follows, "Heat pulling 17.1 amps 78 degrees at r… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
We just purchased a condo, had home inspection that came
Hi! We just purchased a condo, had home inspection that came back good, but move in to find a cracked coil, and rusted furnace. Neither working so had to install both new immediately. Devastating! Now… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
My wife and I just purchased a small 575 sq.ft. cottage on
My wife and I just purchased a small 575 sq.ft. cottage on the coast in Maine. It's a seasonal cottage with 2 bedrooms, kitchen, bath and living room. I want to convert this to a "year round" home by … read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
Phil, I have an under floor HVAC RUUD unit. The exchanger
Phil, I have an under floor HVAC RUUD unit. The exchanger is outside the house. The inside fan runs with the outside exchanger fan not running. No heat comes into the inside vents and the inside air n… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,794 satisfied customers
Have 28 year old house 3000sqft built on concrete piers with
Have 28 year old house 3000sqft built on concrete piers with 30" crawl space located on AL Gulf Coast. Currently having a grandson to replace fiberglass batts that have become dislodged due to time, w… read more
Airheatman
Airheatman
Heating & Air Conditioning Contractor
6 years college
1,836 satisfied customers
I had a a/c system installed 2/11, it worked fine until the
I had a a/c system installed 2/11, it worked fine until the first of june 2013 this year. Had a Blower motor stop working, and it froze up and locked up the compressor,,, techs cam out for who install… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,794 satisfied customers
In Sarasota Florida , what Trane model is best suited for a
In Sarasota Florida , what Trane model is best suited for a 3200sqft Under air home? The system will have 4 zones. New construction. What should an installed system cost, approx.?… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
ComfortAire air conditioner fan does not work at high speed
I have a Comfort Aire Mini-Split 18000 BTU Air Conditioner/Heat Pump. It is about five years old. It is blowing cold air, but even though the remote shows the fan on high, it is really on low (I guess… read more
Phil
Phil
Mechanical Engineer
Degree, Mech Engr Technology
9,794 satisfied customers
i bought two RTH6350 programable thermostats and i am having
i bought two RTH6350 programable thermostats and i am having trouble hooking them up to the former thermostats wiring. please help.… read more
HVAC_Doug
HVAC_Doug
Vocational, Technical or Trade Scho
Hi! I am turning a 3-season porch into my living room"
Hi! I am turning a 3-season porch into my living "room" (it's an open plan so this space will be part of the current living space). The contractor will insulate above and beneath the space. The house … read more
Richard
Richard
District Technical Manager
Vocational, Technical or Trade Scho
1,416 satisfied customers
My RUDD heat pump system is not getting up to temp in the house.
My RUDD heat pump system is not getting up to temp in the house. I have the thermostat set on 76 and it is running constantly and only cooling to 83. I went under the house and it is very cool there b… read more
Richard
Richard
District Technical Manager
Vocational, Technical or Trade Scho
1,416 satisfied customers
i am instaling a new thermostat, i need help with the wiring,
i am instaling a new thermostat, i need help with the wiring, my furnace/ac is a Carrier Model FY4ANB060, the thermostat im installing is a honeywell rth7600. the wires that have been on the old therm… read more
Matthew
Matthew
HVAC Technician
Bachelor's Degree
2,014 satisfied customers
How much should the repair/installation of a reversing valve
How much should the repair/installation of a reversing valve cost? I was quoted $1,500 for a 4-hour job, but the part seems to be only a couple of hundred. Is this a fair price? Do you service the Woo… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
Im guessing that I have a heat pump, but my AUX light is
I'm guessing that I have a heat pump, but my "AUX" light is lit on my thermostat and my house doesn't seem to be getting warm. It is in the 20's +/- outside so I understand that it will take longer, b… read more
gotoman for ac
gotoman for ac
HVAC Service manager and owner
Associate Degree
4,135 satisfied customers
Hi, my AC contractor installed a heat pump in my cottage about
Hi, my AC contractor installed a heat pump in my cottage about a year ago and I don't think it is functioning properly. When it is either very warm (90s) or very cold (30s) when the temperature gets t… read more
Mark Henley
Mark Henley
HVAC Controls DDC
3,209 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x