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I need to replace an Amcor CPLMB12000 filter but cannot find…

Customer Question
I need to replace...

I need to replace an Amcor CPLMB12000 filter but cannot find anyone at Amcor to get ahold. All i get when I call the number on the paper work is a loop offering special deals. What a joke Amcor is. Can you help me?

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just started yesterday and no matter how many searches I do I get no results. It should be easy. I have the part number and the company!

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, it is a simple replacement. Just need the filter

Submitted: 7 months ago.Category: HVAC
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 53 minutes by:
1/2/2018
HVAC Technician: Phil, Mechanical Engineer replied 7 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,794
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello, click here for the manual, see page 16 for instructions on the air filter. I will also be looking for a better reference, it will take a few minutes.

.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 7 months ago
Here we go again. I have the manual and it is no more help than you. I am getting a run around just like Amcor. Thanks for nothing
HVAC Technician: Phil, Mechanical Engineer replied 7 months ago

click here for instructions on how to get to the upper and lower air filters

.

I will go to any lengths on earth to get you the information you need, and I will do it at my own expense, for hours, including travel to a dealers to inspect. The problem in this case seems to be in the translation from the chinese.

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Customer reply replied 7 months ago
The filter replacement number isCPLMB120009. I just need a phone number for a “person” I can call to order one.
HVAC Technician: Phil, Mechanical Engineer replied 7 months ago

Hello again, click here please, if this outlet for Amcor parts does not have that nobody will have it.

their 800 number is ***** the top of their page ***-***-****

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Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,794
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Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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