HVAC

Have HVAC questions? Ask an HVAC Expert for answers

Ask an Expert,
Get an Answer ASAP!

OUr Buderus is pouring water like a waterfall out of the top…

Customer Question
OUr Buderus is pouring...

OUr Buderus is pouring water like a waterfall out of the top of the blue tank!

Contractor's Assistant: How long has this been going on? And how severe is the problem?

It just started sometime this evenining we discovered it as when we got home late from a social event!

Contractor's Assistant: Do you plan on doing the work yourself?

My parents are elderly and I am not savy - I can learn. We are trying to turn off the water to the pump so the water doesn't keep flowing. Can you help direct us in how to do that?

Contractor's Assistant: Anything else we should know to help you best?

My mother has looked at the diagram and I think turned off one lever, are there 3 to turn off?

Submitted: 3 months ago.Category: HVAC
Show More
Show Less
Ask Your Own HVAC Question
Answered in 2 minutes by:
1/2/2018
HVAC Technician: Daniel Plourde, HVAC Technician replied 3 months ago
Daniel Plourde
Daniel Plourde, HVAC Technician
Category: HVAC
Satisfied Customers: 451
Experience: I've been in the HVAC buisness since 2008 working on residential, commercial, and industrial buildings
Verified

HI I AM DAN I CAN HELP YOU WITH THIS. CAN YOU TAKE SOME PICTURES OF THE BOILER AND PIPING SO I CAN HELP YOU LOCATE THE VALE TO TURN OFF. ALSO IF IT IS DUMPING ALOT OF WATER TURN THE POER OFF AND CLOSE ALL THE VALVE YOU CAN SEE, IT WILL NOT HARM ANYTHING ELSE

Ask Your Own HVAC Question
Customer reply replied 3 months ago
It is 3 degrees outside - we don't want to turn off our heat! Just the water to the hot water heater. I have no means of taking a photo
Customer reply replied 3 months ago
I will pay 24
Customer reply replied 3 months ago
How do i call you?
What number?
HVAC Technician: Daniel Plourde, HVAC Technician replied 3 months ago

I CAN NOT TELL YOU WHAT VALVES TO TURN OFF IF I CAN NOT SEE HOW IT IS PIPED AS EVERY INSTALLATION IS DIFFERENT BUT YOU CAN TRY EACH VALVE ONE BY ONE UNTIL YOU FIND THE ONE THAT STOPS THE WATER FROM LEAKING

Ask Your Own HVAC Question
Customer reply replied 3 months ago
Are you familiar with Buderus?
Customer reply replied 3 months ago
Why do you offer a phone call and then are "not available for one?"
I have never used just ask and this is very frustrating when we have an active flood in the house!
Customer reply replied 3 months ago
Are your techs dealing with multiple people at a time?
Customer reply replied 3 months ago
I do NOT have any device like a iphone. SO< I am on my computer - and can't stay at it - I need to help my parents with the flood. I was waiting for the phone call.
Is anyone there ?????
HVAC Technician: Daniel Plourde, HVAC Technician replied 3 months ago

THE PHONE CALL OFERS ARE AUTOMATED OFERS AND ARE NOT INTITIATED BY ME I WILL OPT OUT AND ALLOWER MY OTHER COLEGUES TO HELP IF THEY ARE ABLE TO OFFER A PHONE CALL FOR YOU

Ask Your Own HVAC Question
Customer reply replied 3 months ago
I need it sooner than 24 hours. Never mind!! I wish I could get my $5 dollars back!! Rediculous!! NO Service here at all only run around!!
Was this answer helpful?
Ask Phil Your Own Question
Phil
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 6,938
6,938 Satisfied Customers
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial

Phil is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Phil

Phil

Mechanical Engineer

6,938 satisfied customers

Retired HVAC/ Electrical & Boiler contractor. Industrial

Rick Mather

Rick Mather

HVAC Technician

3,133 satisfied customers

35 years experience, HVAC

Matthew

Matthew

HVAC Technician

2,014 satisfied customers

14 years experience in the HVAC field of service, installation, Manual J & D calculations

Kenton Guidry

Kenton Guidry

HVAC Technician

963 satisfied customers

12 years install/service experience.

Brian HVAC Guy

Brian HVAC Guy

HVAC Technician

953 satisfied customers

I have been an HVAC/R mechanic/technician for 30+ years.

Rick Ridley

Rick Ridley

UK Heating Engineer

871 satisfied customers

Retired But have had 30 years on the tools, Ex CORGI

Tom

Tom

HVAC Technician

770 satisfied customers

16+yrs HVAC/R service. Residential Commerical Industrial

< Previous | Next >

Related HVAC Questions
Pilot light on my water heater is lit, but burner does not fire
This is a propane powered water heater, 40-gal. The problem started a couple month's ago. We'd discovered the pilot light was out, but the unit would fire up right away upon re-lighting. This has happ… read more
Accurate Joe
Accurate Joe
Owner of Accurate Mechanical
Vocational, Technical or Trade Scho
76 satisfied customers
Apollo hydroheat heater needs replaced. Any good replacement options?
We have an Apollo hydroheat water heater that needs to be replaced. We would like to have an expert opinion on good replacement options, such as get the same type of Apollo again, replace with a tankl… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
My Bosch tankless water heater will not light. The igniter
My Bosch tankless water heater will not light. The igniter sparks and then I hear a gurgling/percolating sound. I assume the sound is due to it attempting to put gas into the ignition chamber, ut ther… read more
Phil
Phil
Mechanical Engineer
6,938 satisfied customers
Have a power vent hot water heater. replaced gas valve.
have a power vent hot water heater. replaced gas valve. worked for several hot and then went into lock out with . … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
We have a gas water heater and the pilot went out and now we
We have a gas water heater and the pilot went out and now we can't get it to light … read more
canuck the pro
canuck the pro
253 satisfied customers
We have a theme professional classic series hot water heater
We have a theme professional classic series hot water heater propane. We are getting natural gas in our area. Is there a conversion kit available for this. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I purchased a residential water heater 40 gal. and the
I purchased a residential water heater 40 gal. and the pressure valve lets a couple of oz. of water release. I read the instrustions about thermal expansion but as you might imagine the is limited spa… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
My water heater is tripping the breaker. 3 months. Wont heat
My water heater is tripping the breaker JA: How long has this been going on? And how severe is the problem? Customer: 3 months. Wont heat water JA: Do you plan on doing the work yourself? Customer: Ye… read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
I have a Richmond 6G50 water heater. It was in a flood and
I have a Richmond 6G50 water heater. It was in a flood and water got into the unit. About 4 inches. Inwas able to shop vac all water that was between metal frame (only like .5 inch got in there) now t… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a grundfos pump attached to my water heater in my
Hi, I have a grundfos pump attached to my water heater in my home. Lately it has been making loud noises and vibrating loudly. I would like to disconnect the pump and let the water heater run on its o… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
We have a tankless water heater that was installed in our
we have a tankless water heater that was installed in our new house this last summer. Often, when it turns on it makes a noise kind of like JAWS approaching, that slowing gets louder and faster until … read more
WCohn
WCohn
Journeyman Plumber
Journeyman License
1,514 satisfied customers
I HAVE A pOLOPA TANKLESS GAS WATER HEATER AND IT KEEPS GOING
i HAVE A pOLOPA TANKLESS GAS WATER HEATER AND IT KEEPS GOING OFF WHILE running hot water and thermstat reads C8 … read more
canuck the pro
canuck the pro
253 satisfied customers
We have a Buderus boiler and water heater (ST 150) that was
We have a Buderus boiler and water heater (ST 150) that was installed in 2006 before we bought our home. The maintenance tech came out today for annual maintenance and he told us we need a new water h… read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a Navien NCB-180 water heater/ boiler. It will go
I have a Navien NCB-180 water heater/ boiler. It will go below zero tonight. What do I do with unit if pipes freeze … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have an Apollo 50 gal water heater, installed Nov 2011,
I have an Apollo 50 gal water heater, installed Nov 2011, and use it for home heat since this is the original heating system. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a water heater question! I have a RTE-13 water heater
I have a RTE-13 water heater where the reset button keeps popping. It has been going on for a week now … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Weill-McNeill EG gas boiler w/o tankless water heater.
Weill-McNeill EG gas boiler w/o tankless water heater. … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
I have a boiler fired hot water heater, with Honeywell
I have a boiler fired hot water heater, with Honeywell V8043F1051 zone controls. The zone control for the hot water heater seems to be the problem. There is no resistance when I move the manual lever;… read more
Phil
Phil
Mechanical Engineer
6,938 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x