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I just installed a 40 gallon LP gas water heater. The pilot…

Customer Question
I just installed a...

I just installed a 40 gallon LP gas water heater. The pilot lights up and will continue to burn. It will blink Blue 2 times and then go to blinking 5 Red error code. The furnace has never been fired up before. The system was purchased 2 days ago

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

It is brand new

Contractor's Assistant: Do you plan on doing the work yourself?

It is already hooked up

Contractor's Assistant: Anything else we should know to help you best?

Gas tank was empty 2 weeks ago. Temperatures are freezing. Appears to be sufficient gas pressure. Keep getting 5 Red flashes, Temperature Sensor Error

Submitted: 1 month ago.Category: HVAC
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Answered in 5 minutes by:
1/1/2018
HVAC Technician: Rick, HVAC Supervisor replied 1 month ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 23,315
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. First I’ll need some more info so I have a more complete picture of your situation.

What's the brand and model of the water heater?

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Customer reply replied 1 month ago
Rheem 40 Gallon LP gas hot water heater. 36,000 BTU. Do you need the exact model?
HVAC Technician: Rick, HVAC Supervisor replied 1 month ago

Yes

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Customer reply replied 1 month ago
Rheem Performance Plus, Model XP40T09HE36UO, SN A301616883
HVAC Technician: Rick, HVAC Supervisor replied 1 month ago

Sounds like yo have a defective temp sensor or gas control valve. I'd call Rheem tomorrow and make a warranty claim.

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Customer reply replied 1 month ago
Ok. was hoping to discover the problem but if in the control I am at their mercy. Thanks
HVAC Technician: Rick, HVAC Supervisor replied 1 month ago

You're welcome. You have a valid warranty claim. They owe you new parts at no charge. In fact since it's brand new I'd press them to send someone out to fix it.

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Rick
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 23,315
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Experience: 40+ yrs. experience as a licensed oil & gas technician.

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