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We just moved into our new home yesterday and the propane…

Customer Question
We just moved into...

We just moved into our new home yesterday and the propane furnace from your company stoped working. It is below zero in our area and we do not know whom to call

Contractor's Assistant: Did you check the furnace's filters?

Yes

Contractor's Assistant: Do you plan on doing the work yourself?

Has alternating flash red than green

Contractor's Assistant: Anything else we should know to help you best?

If possible we are desperate

Submitted: 4 months ago.Category: HVAC
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Answered in 6 minutes by:
12/31/2017
HVAC Technician: Phil, Mechanical Engineer replied 4 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 9,391
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello. If its much below 25F outside and if you have a high efficiency furnace, its condensate drain line, run under the house or in the attic is likely frozen, thaw it with boiling hot water, it takes a while.

Let me know if it looks like a frozen condensate drain or not, we can go from there. Meantime if you have an *electric oven (not a gas oven) you can turn it on and open its door to get some heat, hopefully you have some free standing electric heaters as well.

.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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Customer reply replied 4 months ago
The condensate pump is not outside if is under the furnace so not frozen. We may need a person to come fix but we do not know who services this brand in our area
HVAC Technician: Phil, Mechanical Engineer replied 4 months ago

The pump discharge tube may be frozen if runs outside or in an unheated area.

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Phil, Mechanical Engineer
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