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The newly installed RUUD 75 gallon pro LP watwr heater keeps…

Customer Question
The newly installed RUUD...

The newly installed RUUD 75 gallon pro LP watwr heater keeps setting itself to Vacation. What could be wrong?

Contractor's Assistant: How long has this been going on? And how severe is the problem?

Maybe since installation one week ago.. Vacation home so none is there. Low temp alarm has started calling since the temps have dropped. At least 4 days.

Contractor's Assistant: Do you plan on doing the work yourself?

I'm 900 miles away. I have a builder friend that can try to resolve it

Contractor's Assistant: Anything else we should know to help you best?

Don't think so.

Submitted: 7 months ago.Category: HVAC
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Answered in 1 minute by:
12/30/2017
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago
Rick
Rick, HVAC Supervisor
Category: HVAC
Satisfied Customers: 24,575
Experience: 40+ yrs. experience as a licensed oil & gas technician.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. Does this unit have an Intellivent gas valve?

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Customer reply replied 7 months ago
its power vented if thats the question.
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

The question is does it have an Intellivent gas valve. 2 arrows to set temp and a row of LED's across the top?

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Customer reply replied 7 months ago
The up and down arrows are on the top for sure. Don't recall exactly if lights are top or front
Customer reply replied 7 months ago
I'm not at the unit. I'm far away. Could I also get steps to take by txt or email?
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

Sounds like an Intellivent. If it keeps going to Vacation 1st LED on left then there are other LED's lit and you have a fault condition. I need to know what other LED's are lit. If you're not at the unit we can't trouble shoot the problem. If you know the LED sequence I can tell you what it means

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Customer reply replied 7 months ago
I don't believe any other lights are lit
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

Not possible. It will only go to vacay on a fault and at least 1 other lit LED

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Customer reply replied 7 months ago
Until my friend can go by I won't know what other lights are lit.
Can we leave this open and pick it up later?
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

Yes, I'm online until ~ 7pm ET then again tomorrow ~ 9 am to 1 pm. I'll respond as soon as I can

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Customer reply replied 7 months ago
Thx Rick
HVAC Technician: Rick, HVAC Supervisor replied 7 months ago

You're welcome

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