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My Viessmann Boiler Vitodens 200-W is brand new and not

Customer Question
My Viessmann Boiler Vitodens...

My Viessmann Boiler Vitodens 200-W is brand new and not starting. I have the error code EE. I have reset it several times and gone through the diagnostics in the manual and it still will not work.

Contractor's Assistant: How old is the appliance? Have you gotten error messages before?

It is only installed for about 2 weeks. I have never had the error messages before.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, and I installed it myself too. It has been running fine for 2 weeks after I installed it.

Contractor's Assistant: Anything else we should know to help you best?

I checked voltage going into the gas valve and it starts out around 260V DC and then goes to around 17V DC, then to 0V DC. The gas valve is a Kromschroder brand.

Submitted: 6 months ago.Category: HVAC
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
12/30/2017
HVAC Technician: Phil, Mechanical Engineer replied 6 months ago
Phil
Phil, Mechanical Engineer
Category: HVAC
Satisfied Customers: 7,426
Experience: Retired HVAC/ Electrical & Boiler contractor. Industrial
Verified

Hello, these are exceedingly complex boilers, you will be best off letting the dealer service it under warranty, if you do anything they might void your warranty... this is not an answer. Just a note.

You will be lucky if you have an established dealer with a warranty dept. Viessmann is not entirely well established in many areas of the US.

.

Let me know if you want to discuss this further or not.

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Customer reply replied 6 months ago
As this was not an answer, we would like a refund!! But we will recommend you in the future. Happy New Year Phil!! Keep warm my friend!!
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